Remote Bilingual Call Center Agent (English/Spanish)

Valor Intelligent Processing; Cape Coral (FL); Remote; USD 23,419 - 26,174; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Incentives & Rewards

Job summary

Valor Intelligent Processing is seeking Bilingual Call Center Representatives in Cape Coral, Florida. In this role, you will handle customer calls in both English and Spanish, troubleshoot basic issues, and build relationships while delivering exceptional service.

The ideal candidate will have a high school diploma and strong communication skills. MCI offers competitive pay along with benefits such as paid time off, health coverage, and opportunities for career growth.

Qualifications

• Fluency in English and Spanish (spoken and written) is essential.
• Strong typing skills and prior data entry experience are required.
• Excellent communication and organizational skills are a must.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Listen actively to understand customer needs.
• Use internal systems to manage accounts.

Skills

Fluent in English and Spanish

Strong typing skills

Excellent communication skills

Problem-solving abilities

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Valor Intelligent Processing is seeking Bilingual Call Center Representatives in Cape Coral, Florida. In this role, you will handle customer calls in both English and Spanish, troubleshoot basic issues, and build relationships while delivering exceptional service.

The ideal candidate will have a high school diploma and strong communication skills. MCI offers competitive pay along with benefits such as paid time off, health coverage, and opportunities for career growth.