Remote Bilingual Call Center Agent (English/Spanish)

Valor Intelligent Processing; Eagle Pass (TX); Remote; USD 23,419 - 26,174; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Career Growth

Job summary

Valor Intelligent Processing is seeking Bilingual Call Center Representatives to support various client projects. Ideal candidates are fluent in English and Spanish and possess strong communication skills, with the ability to thrive in a fast-paced environment.

The role involves handling calls, managing customer accounts, and providing solutions. Compensation ranges from $17.00 to $19.00 per hour, with additional incentives and benefits available to support employee growth.

Qualifications

• Fluent in English and Spanish (spoken and written)
• Strong typing skills (20+ WPM) and data entry experience.
• Ability to work scheduled shifts, including weekends and holidays.

Responsibilities

• Handle inbound and outbound calls with professionalism, empathy, and efficiency.
• Listen actively to understand customer needs and provide accurate solutions.
• Use internal systems to manage accounts, process claims, and update records.
• Escalate complex issues to supervisors when necessary.
• Meet performance goals including first-call resolution and customer satisfaction.

Skills

Fluent in English and Spanish (spoken and written)

Strong typing skills (20+ WPM)

Excellent communication

Organization

Problem-solving abilities

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Valor Intelligent Processing is seeking Bilingual Call Center Representatives to support various client projects. Ideal candidates are fluent in English and Spanish and possess strong communication skills, with the ability to thrive in a fast-paced environment.

The role involves handling calls, managing customer accounts, and providing solutions. Compensation ranges from $17.00 to $19.00 per hour, with additional incentives and benefits available to support employee growth.