Remote Bilingual Call Center Agent (English/Spanish)

Valor Intelligent Processing; Eagle Pass (TX); À distance; USD 23 419 - 26 174; Plein temps

Avantages offerts par ce poste

Paid Time Off

Incentives & Rewards

Health Benefits

Career Growth

Résumé du poste

Valor Intelligent Processing is seeking Bilingual Call Center Representatives to support various client projects. Ideal candidates are fluent in English and Spanish and possess strong communication skills, with the ability to thrive in a fast-paced environment.

The role involves handling calls, managing customer accounts, and providing solutions. Compensation ranges from $17.00 to $19.00 per hour, with additional incentives and benefits available to support employee growth.

Qualifications

• Fluent in English and Spanish (spoken and written)
• Strong typing skills (20+ WPM) and data entry experience.
• Ability to work scheduled shifts, including weekends and holidays.

Responsabilités

• Handle inbound and outbound calls with professionalism, empathy, and efficiency.
• Listen actively to understand customer needs and provide accurate solutions.
• Use internal systems to manage accounts, process claims, and update records.
• Escalate complex issues to supervisors when necessary.
• Meet performance goals including first-call resolution and customer satisfaction.

Connaissances

Fluent in English and Spanish (spoken and written)

Strong typing skills (20+ WPM)

Excellent communication

Organization

Problem-solving abilities

Formation

High school diploma or GED

Outils

Microsoft Office Suite

Description du poste

Valor Intelligent Processing is seeking Bilingual Call Center Representatives to support various client projects. Ideal candidates are fluent in English and Spanish and possess strong communication skills, with the ability to thrive in a fast-paced environment.

The role involves handling calls, managing customer accounts, and providing solutions. Compensation ranges from $17.00 to $19.00 per hour, with additional incentives and benefits available to support employee growth.