Remote Bilingual Benefits Customer Specialist

WTW; Minneapolis (MN); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

401(k) Savings Plan

Employee Assistance Program

Commuter Accounts program

Job summary

Willis Towers Watson seeks a Seasonal Bilingual Benefits Customer Service Representative to assist clients with healthcare and pension plan enrollment processes. This role involves providing top-notch customer service to Spanish or French-speaking customers through various communication channels.

While primarily remote, candidates must reside within two hours of Minneapolis for occasional in-office requirements. Starting pay is $19.50/hr, with opportunities for full-time roles for high performers.

Qualifications

• Fluent in Spanish or French and English.
• Ability to assess member concerns quickly.
• Experience working in a customer service environment.

Responsibilities

• Assist Spanish or French speaking customers with healthcare and pension plans.
• Provide superior customer service through phone and chat.
• Safeguard confidential information according to HIPAA.

Skills

Bilingual (Spanish or French and English)

Analytical and problem-solving skills

Attention to detail

Customer service experience

Education

High School diploma

Tools

Microsoft Office

Job description

Willis Towers Watson seeks a Seasonal Bilingual Benefits Customer Service Representative to assist clients with healthcare and pension plan enrollment processes. This role involves providing top-notch customer service to Spanish or French-speaking customers through various communication channels.

While primarily remote, candidates must reside within two hours of Minneapolis for occasional in-office requirements. Starting pay is $19.50/hr, with opportunities for full-time roles for high performers.