Remote BI Client Success Manager

Compass Group USA; North Carolina; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA is seeking a Client Success Manager - Business Intelligence (Remote) to lead onboarding, training, and ongoing support for E15's BI products. You will guide a small Client Success team and partner across the organization to ensure a consistent, high-quality user experience for Compass stakeholders and clients.

You will lead trainings, develop communication plans for new features, and help improve support processes.

Qualifications

• 5+ years in client success, enablement, implementation, consulting, project management, or related client-facing role.
• Experience leading or mentoring a team in a fast-paced environment.
• Strong presentation and facilitation skills for technical and non-technical audiences.
• Excellent written and verbal communication with ability to create clear, engaging trainings.

Responsibilities

• Lead and develop the Client Success team, fostering collaboration and continuous improvement.
• Oversee onboarding, adoption, and ongoing support of BI products for Compass stakeholders and clients.
• Manage multiple client implementations and workstreams while balancing priorities.
• Collaborate with cross-functional teams to transition new products from development to deployment and support.
• Create engaging enablement content: presentations, guides, knowledge base, demos, videos, communications.
• Lead stakeholder communications including launches, enhancements, and updates.
• Present BI solutions to stakeholders, translating technical concepts into business value.
• Oversee support operations; improve processes and documentation.
• Support sales and account teams with client presentations and demos.

Skills

Client success

Team leadership

Presentation skills

Communication

Project management

Stakeholder management

SaaS experience

BI product knowledge

Tools

Tableau

Power BI

Freshdesk

Job description

Compass Group USA is seeking a Client Success Manager - Business Intelligence (Remote) to lead onboarding, training, and ongoing support for E15's BI products. You will guide a small Client Success team and partner across the organization to ensure a consistent, high-quality user experience for Compass stakeholders and clients.

You will lead trainings, develop communication plans for new features, and help improve support processes.