CLIENT SUCCESS MANAGER - BUSINESS INTELLIGENCE (REMOTE)

Compass Group USA; North Carolina; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA is seeking a Client Success Manager - Business Intelligence (Remote) to lead onboarding, training, and ongoing support for E15's BI products. You will guide a small Client Success team and partner across the organization to ensure a consistent, high-quality user experience for Compass stakeholders and clients.

You will lead trainings, develop communication plans for new features, and help improve support processes.

Qualifications

• 5+ years in client success, enablement, implementation, consulting, project management, or related client-facing role.
• Experience leading or mentoring a team in a fast-paced environment.
• Strong presentation and facilitation skills for technical and non-technical audiences.
• Excellent written and verbal communication with ability to create clear, engaging trainings.

Responsibilities

• Lead and develop the Client Success team, fostering collaboration and continuous improvement.
• Oversee onboarding, adoption, and ongoing support of BI products for Compass stakeholders and clients.
• Manage multiple client implementations and workstreams while balancing priorities.
• Collaborate with cross-functional teams to transition new products from development to deployment and support.
• Create engaging enablement content: presentations, guides, knowledge base, demos, videos, communications.
• Lead stakeholder communications including launches, enhancements, and updates.
• Present BI solutions to stakeholders, translating technical concepts into business value.
• Oversee support operations; improve processes and documentation.
• Support sales and account teams with client presentations and demos.

Skills

Client success

Team leadership

Presentation skills

Communication

Project management

Stakeholder management

SaaS experience

BI product knowledge

Tools

Tableau

Power BI

Freshdesk

Job description

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CLIENT SUCCESS MANAGER - BUSINESS INTELLIGENCE (REMOTE)

Position Title:[[req_jobTitle]]

At E15, we are the spark that ignites. Our team delivers next-generation insights based on data, not hunches, to drive business in healthcare, campus, corporate, sports, entertainment, hospitality, and retail industries to help companies make forward-looking decisions to benefit their business and their guests. For more information on what we are about as a company, check us out by following the link below: www.e15group.com

Job Summary:

Great technology only creates value when people understand it, trust it, and use it. The Client Success Manager plays a key role in making that happen by leading onboarding, training, communications, and ongoing support for E15's Business Intelligence products.

Leading a small Client Success team, you'll help Compass stakeholders and clients successfully adopt our reporting solutions while partnering across the organization to deliver a consistent, high-quality user experience. Whether you're leading a client training session, developing a communication plan for a new feature, or helping improve our support processes, your focus is always the same: helping users get the most from our products.

Responsibilities:

• Lead and develop the Client Success team, fostering a culture of collaboration, accountability, and continuous improvement.
• Lead the successful onboarding, adoption, and ongoing support of E15's Business Intelligence products, ensuring a consistent, high-quality experience for Compass stakeholders and clients.
• Manage multiple client implementations and operational workstreams simultaneously, balancing priorities across the team.
• Partner with cross-functional teams to ensure new products and features are successfully transitioned from development to implementation and ongoing support.
• Create engaging enablement content to support successful product adoption, including presentations, user guides, knowledge base articles, product demonstrations, instructional videos, and stakeholder communications.
• Lead stakeholder communications, including product launches, feature enhancements, operational updates, and issue resolution communications.
• Present reporting solutions and product capabilities to Compass stakeholders and client users, translating complex technical concepts into clear business value.
• Oversee support operations, continuously improving processes, documentation, and the overall client experience.
• Partner with sales and account teams to support client presentations, RFP responses, and demonstrations that accurately represent E15's Business Intelligence solutions.
• Gather stakeholder feedback and identify opportunities to improve product adoption, client engagement, and operational effectiveness.

Qualifications:

• 5+ years of experience in client success, customer enablement, implementation, consulting, project management, or a related customer-facing role.
• Experience leading or mentoring a team in a fast-paced, collaborative environment.
• Strong presentation and facilitation skills with the ability to communicate effectively to both technical and non-technical audiences.
• Excellent written and verbal communication skills with a passion for creating clear, engaging communications and training materials.
• Demonstrated ability to manage multiple projects and priorities simultaneously while maintaining exceptional attention to detail.
• Experience developing onboarding programs, training content, documentation, or knowledge base resources.
• Proven ability to build trusted relationships and influence stakeholders across multiple levels of an organization.
• Experience supporting software, SaaS, or business intelligence products is preferred.
• Familiarity with analytics and reporting platforms (e.g., Tableau, Power BI), customer support platforms (e.g., Freshdesk), and knowledge management tools is a plus.
• Experience creating training materials or multimedia learning content for software or technology products is a plus.

Associates at E15are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.