Strategic Client Success Partner

e.biT Consulting; Schaumburg (IL); On-site; USD 52,000 - 70,000; Full time

Job summary

e.biT Consulting is seeking a Client Success Specialist to cultivate strong, long-term relationships with clients, guiding adoption and use of products and services to maximize value. You will serve as the primary point of contact, coordinate with Sales, Product, and Support, and lead onboarding, training, and strategic reviews to drive retention and growth.

The role requires excellent communication, organization, and problem-solving in a fast-paced environment, with a focus on confidentiality

Qualifications

• High school diploma or equivalent.
• 2+ years in client success, account management, or a client-facing role.
• Ability to build and maintain relationships with diverse stakeholders.
• Strong organizational, analytical, and problem-solving skills.
• Strategic thinking and ability to align client needs with offerings.
• Professionalism, integrity, and discretion.
• Collaborative mindset across functions.
• Attention to detail and accountability for results.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as a liaison and trusted advisor to an assigned portfolio of clients.
• Support the Technical Account Managers.
• Align company solutions with client business objectives.
• Proactively manage client relationships with regular communication and strategic reviews.
• Monitor utilization, engagement, and satisfaction to identify risks and opportunities.
• Collaborate with Sales, Product, Development, Operations, and Support to address client needs.
• Facilitate client onboarding, training, and education for seamless adoption.
• Respond to inquiries, resolve issues, and escalate as needed.
• Maintain records of client interactions and account status in CRM.
• Adhere to Information Security Policies and protect information confidentiality.

Skills

Client relationship management

Organization

Analytical thinking

Problem solving

Cross-functional collaboration

Communication

Attention to detail

prioritization

Education

Associate degree or Bachelor’s degree in business or communications

Tools

Salesforce

ClickUp

Pipedrive

Job description

e.biT Consulting is seeking a Client Success Specialist to cultivate strong, long-term relationships with clients, guiding adoption and use of products and services to maximize value. You will serve as the primary point of contact, coordinate with Sales, Product, and Support, and lead onboarding, training, and strategic reviews to drive retention and growth.

The role requires excellent communication, organization, and problem-solving in a fast-paced environment, with a focus on confidentiality