CLIENT SUCCESS MANAGER - BUSINESS INTELLIGENCE (REMOTE)

E15 Group; United States; On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Discount Marketplace

Employee Assistance Program

FSAs

Parental Leave

Personal Leave

Job summary

E15 Group, a Compass Group USA member, is seeking a Client Success Manager to lead onboarding, training, and ongoing support for our BI products. You will guide Compass stakeholders and clients through adoption, partnering with cross-functional teams to ensure a consistent, high-quality user experience.

You will oversee a small Client Success team, manage multiple implementations, and develop engaging enablement content, including user guides and demonstrations, to drive product value.

Qualifications

• 5+ years in client success, enablement, implementation, or related client-facing role.
• Experience leading a team in a fast-paced environment.
• Ability to communicate complex concepts to both technical and non-technical audiences.
• Strong writing and presentation skills with attention to detail.
• Experience with onboarding programs, training content, or knowledge bases.

Responsibilities

• Lead and develop the Client Success team and onboarding processes.
• Oversee onboarding, adoption, and ongoing support for BI products.
• Manage multiple client implementations and align with cross-functional teams.
• Create enablement content: presentations, guides, demos, videos.
• Lead stakeholder communications and product-launch updates.
• Present solutions to Compass stakeholders and user groups.
• Improve support operations, documentation, and client experience.
• Collaborate with sales to support client presentations and RFPs.
• Gather feedback to improve adoption and engagement.

Skills

Strong presentation skills

Facilitation skills

Communication skills

Team leadership

Onboarding and training

Stakeholder management

Project coordination

Product adoption enablement

Job description

Salary: $125000-$140000 At E15, we are the spark that ignites. Our team delivers next-generation insights based on data, not hunches, to drive business in healthcare, campus, corporate, sports, entertainment, hospitality, and retail industries to help companies make forward-looking decisions to benefit their business and their guests. For more information on what we are about as a company, check us out by following the link below: www.e15group.com

E15 Group

Position Title: [[req_jobTitle]]

Salary: $125000-$140000

Job Summary

Great technology only creates value when people understand it, trust it, and use it. The Client Success Manager plays a key role in making that happen by leading onboarding, training, communications, and ongoing support for E15's Business Intelligence products.

Leading a small Client Success team, you'll help Compass stakeholders and clients successfully adopt our reporting solutions while partnering across the organization to deliver a consistent, high-quality user experience. Whether you're leading a client training session, developing a communication plan for a new feature, or helping improve our support processes, your focus is always the same: helping users get the most from our products.

Responsibilities

• Lead and develop the Client Success team, fostering a culture of collaboration, accountability, and continuous improvement.
• Lead the successful onboarding, adoption, and ongoing support of E15's Business Intelligence products, ensuring a consistent, high-quality experience for Compass stakeholders and clients.
• Manage multiple client implementations and operational workstreams simultaneously, balancing priorities across the team.
• Partner with cross-functional teams to ensure new products and features are successfully transitioned from development to implementation and ongoing support.
• Create engaging enablement content to support successful product adoption, including presentations, user guides, knowledge base articles, product demonstrations, instructional videos, and stakeholder communications.
• Lead stakeholder communications, including product launches, feature enhancements, operational updates, and issue resolution communications.
• Present reporting solutions and product capabilities to Compass stakeholders and client users, translating complex technical concepts into clear business value.
• Oversee support operations, continuously improving processes, documentation, and the overall client experience.
• Partner with sales and account teams to support client presentations, RFP responses, and demonstrations that accurately represent E15's Business Intelligence solutions.
• Gather stakeholder feedback and identify opportunities to improve product adoption, client engagement, and operational effectiveness.

Qualifications

• 5+ years of experience in client success, customer enablement, implementation, consulting, project management, or a related customer-facing role.
• Experience leading or mentoring a team in a fast-paced, collaborative environment.
• Strong presentation and facilitation skills with the ability to communicate effectively to both technical and non-technical audiences.
• Excellent written and verbal communication skills with a passion for creating clear, engaging communications and training materials.
• Demonstrated ability to manage multiple projects and priorities simultaneously while maintaining exceptional attention to detail.
• Experience developing onboarding programs, training content, documentation, or knowledge base resources.
• Proven ability to build trusted relationships and influence stakeholders across multiple levels of an organization.
• Experience supporting software, SaaS, or business intelligence products is preferred.
• Familiarity with analytics and reporting platforms (e.g., Tableau, Power BI), customer support platforms (e.g., Freshdesk), and knowledge management tools is a plus.
• Experience creating training materials or multimedia learning content for software or technology products is a plus.

E15 is a member of Compass Group USA

Associates at E15 are offered many fantastic benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CorpAndFoodbuy.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Req ID: 1561048

E15 Group

Margaret Lovette

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