Remote Benefits Implementation Analyst (WorkforceNow)

Brown & Brown, Inc.; United States; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401k

Student loan assistance

Tuition reimbursement

Mental health & wellness

Paid time off

Job summary

Brown & Brown is seeking an ADP Benefits Implementation Analyst to join our National Employee Benefits Technology (EBTech) team. This role focuses on configuring and supporting benefits software for customers, including needs analysis, testing, and post-implementation support.

You will work with account teams, carriers, and customers to ensure accurate sites and smooth deployments while maintaining confidentiality and a high standard of customer service.

Qualifications

• Associate’s, or Bachelor’s degree, or equivalent work experience.
• Proficient with MS Office Suite.
• Experience working with database applications.
• Exceptional telephone demeanor.
• Strong interpersonal skills, ability to communicate with customers at all levels.
• Attention to detail required and the ability to adhere to high standards for customer-facing work product.
• Ability to maintain a high level of confidentiality.
• 1-5 years of related experience.

Responsibilities

• Create and configure new and existing low to moderate complexity customer websites (using third party software).
• Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs.
• Test and audits own and others configured software to ensure proper functioning.
• Assist Implementation Specialist with learning QA basics and site builds.
• Learn to establish and manage relations with account teams, carriers, vendors, and customers to improve customer retention.
• Develop root cause analysis skills to provide daily support to assigned customers.
• Leverage knowledge of health and benefits products to configure and test software tools.
• Perform initial QA on low to moderate complexity site builds and review findings.

Skills

Communication

Interpersonal skills

Attention to detail

Confidentiality

Customer service

Education

Associate’s or Bachelor’s degree or equivalent work experience

Tools

MS Office Suite

Database applications

Job description

Brown & Brown is seeking an ADP Benefits Implementation Analyst to join our National Employee Benefits Technology (EBTech) team. This role focuses on configuring and supporting benefits software for customers, including needs analysis, testing, and post-implementation support.

You will work with account teams, carriers, and customers to ensure accurate sites and smooth deployments while maintaining confidentiality and a high standard of customer service.