Benefits Tech Implementation Analyst — Client Success

United States Digital Space LLC; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Dental

Vision

Life Insurance

Disability Insurance

ESPP

401k

Student Loan Assistance

Tuition Reimbursement

Paid Time Off

Job summary

Brown & Brown is seeking an ADP Benefits Implementation Analyst to join our growing team. This role supports deployment of benefits software, conducts needs analysis, configuration, testing, training and post-implementation support.

You may work in implementation or customer support, with opportunities to move between areas as needs require, collaborating with account teams, carriers and customers to ensure successful client outcomes.

Qualifications

• Associate’s or Bachelor’s degree, or equivalent work experience.
• Proficient with MS Office Suite.
• Experience working with database applications.
• Exceptional telephone demeanor and strong interpersonal skills.
• Ability to maintain a high level of confidentiality.
• 1-5 years of related experience.

Responsibilities

• Create and configure new and existing customer websites (using third party software).
• Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs.
• Test and audits own and others configured software to ensure proper functioning.
• Working with the Implementation Specialist to learn quality assurance basics and assist the Implementation Analyst with development low to moderate complexity sites.
• Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention.
• Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed
• Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
• Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist.
• Participate in customers meetings, as needed.
• All other duties as assigned.

Skills

MS Office

Database experience

Telephone demeanor

Interpersonal skills

Confidentiality

1-5 years of experience

Education

Associate’s degree

Bachelor’s degree

Job description

Brown & Brown is seeking an ADP Benefits Implementation Analyst to join our growing team. This role supports deployment of benefits software, conducts needs analysis, configuration, testing, training and post-implementation support.

You may work in implementation or customer support, with opportunities to move between areas as needs require, collaborating with account teams, carriers and customers to ensure successful client outcomes.