Remote Benefits Analyst — Optimize Enrollment & HR Systems

C&S Wholesale Grocers; Keene (NH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid training

Weekly Pay

Benefits (medical, dental, vision, 401

Job summary

C&S Wholesale Grocers, LLC is seeking a Benefits Administrator to manage enrollment, respond to inquiries, and maintain data integrity in Workday. You will handle eligibility, changes for new hires and life events, and ensure timely enrollment while supporting open enrollment cycles.

The role requires 2–5 years in benefits administration, CBP or related credentials, and strong customer service, communication, and analytical skills.

Qualifications

• A strong foundational knowledge of health, welfare, and retirement benefit plan concepts.
• Proven track record of delivering excellent customer service with clear, professional communication.
• High attention to detail and accuracy.
• The ability to work independently and as a collaborative team member.
• Strong organizational skills, with the ability to manage multiple priorities.
• Experience with Workday Benefits is required.
• 2-5 years of experience in benefits administration, human resources, or a related field.

Responsibilities

• Managing daily aspects of benefit plan enrollment, including responding to benefit and eligibility inquiries, updating systems, and resolving benefit deduction issues.
• Reviewing and making informed decisions on enrollment changes for new hires and life events within Workday by accurately reviewing and approving benefit tasks.
• Verifying the accuracy and compliance of benefit event documentation to support seamless benefit changes.
• Reviewing dependent documentation for validity and conducting outreach to employees to collect required documents to ensure timely enrollment completion.
• Maintaining the integrity of benefits enrollment data through regular audits across Workday, vendor, and payroll systems.
• Monitoring and reviewing weekly benefit events; partnering with carriers to resolve discrepancies and implement urgent updates as necessary.
• Serving as the primary point of contact for employee and manager benefit-related inquiries, providing clear and comprehensive support.
• Investigating and resolving benefit issues efficiently, while working closely with the internal HR Shared Services Center to communicate process changes and resolve complex cases.
• Developing and maintaining both internal and employee-facing documentation of current benefit workflows.
• Creating effective employee communications to enhance understanding of benefit actions and events.
• Partnering with the Benefits Analyst to ensure consistency in applying defined processes.
• Analyzing current processes and programs to identify opportunities for optimization and recommending improvements.
• Supporting successful execution of annual Open Enrollment and acquisition-related benefit election windows, including Workday testing and developing clear, accessible communications and educational resources.
• Collaborating on benefit-related projects, including those tied to mergers and acquisitions.
• Providing support to the Sr. Benefits Analyst on various initiatives.
• Independently managing benefit administration and billing for specific union groups, along with handling tasks related to retirement plans.
• Performing additional responsibilities as assigned.

Skills

Customer service

Attention to detail

Independent work

Analytical skills

Workday Benefits

Education

Associate Degree - General Studies

CBP Certification

Tools

Microsoft Word

Excel

Google Workspace

Job description

C&S Wholesale Grocers, LLC is seeking a Benefits Administrator to manage enrollment, respond to inquiries, and maintain data integrity in Workday. You will handle eligibility, changes for new hires and life events, and ensure timely enrollment while supporting open enrollment cycles.

The role requires 2–5 years in benefits administration, CBP or related credentials, and strong customer service, communication, and analytical skills.