ADP WorkforceNow Benefits Implementation Analyst

Remote Jobs; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health Benefits

401k / Financial Benefits

Mental Health & Wellness

Paid Time Off

Job summary

Brown & Brown is seeking an ADP Benefits Implementation Analyst to join our growing team. The role supports the National Employee Benefits Technology department, configuring and testing software for healthcare reform compliance, enrollment, and automation.

Tasks include needs analysis, training, and post-implementation support. You will create, test, and QA sites, troubleshoot routine issues, and collaborate with teammates to ensure quality delivery and strong customer relations.

Qualifications

• Associate's, or Bachelor's degree, or equivalent work experience.
• Proficient with MS Office Suite.
• Experience working with database applications.
• Exceptional telephone demeanour.
• Strong interpersonal skills, ability to communicate with customers at all levels.
• Attention to detail required and the ability to adhere to high standards for customer-facing work product.
• Ability to maintain a high level of confidentiality.
• 1-5 years of related experience.

Responsibilities

• Create and configure new and existing low to moderate complexity customer websites (using third party software).
• Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs.
• Test and audits own and others configured software to ensure proper functioning.
• Working with the Implementation Specialist to learn quality assurance basics and assist the Implementation Analyst with development low to moderate complexity sites.
• Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention.
• Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed
• Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
• Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist.
• Participate in customers meetings, as needed.
• All other duties as assigned.

Skills

Interpersonal skills

Customer communication

Attention to detail

Confidentiality

Adaptability

Team collaboration

Education

Associate's or Bachelor's degree or equivalent

Tools

MS Office Suite

Database applications

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an ADP Benefits Implementation Analyst to join our growing team!

The ADP Benefits Implementation Analyst is a key team member of the National Employee Benefits Technology (EBTech) Department. The department deploys various software tools to our valued customers and their employees for use in healthcare reform compliance, automated benefits enrollment, and other needs for automation. With oversight, this teammate will be responsible for carrying out various aspects of that software implementation and/or customer support process, including needs analysis, configuration, testing, training, and post-implementation support. The Implementation Analyst may be placed in primarily an implementation or customer support (post-implementation) role, and may move between the two, as needed by the business.

How You Will Contribute:

• Create and configure new and existing low to moderate complexity customer websites (using third party software).
• Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs.
• Test and audits own and others configured software to ensure proper functioning.
• Working with the Implementation Specialist to learn quality assurance basics and assist the Implementation Analyst with development low to moderate complexity sites.
• Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention.
• Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed
• Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
• Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist.
• Participate in customers meetings, as needed.
• All other duties as assigned.

Skills & Experience to be Successful:

• Associate's, or Bachelor's degree, or equivalent work experience
• Proficient with MS Office Suite
• Experience working with database applications
• Exceptional telephone demeanour
• Strong interpersonal skills, ability to communicate with customers at all levels
• Attention to detail required and the ability to adhere to high standards for customer-facing work product
• Ability to maintain a high level of confidentiality
• 1-5 years of related experience

Pay Range

$50,000 - $65,000 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (\"Recruiting Vendors\"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, \"The Power to Be Yourself\".