ADP WorkforceNow Benefits Implementation Analyst

Brown & Brown; United States; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health Benefits: Medical/Rx, Dental, Vision

Financial Benefits: 401k, Tuition Reimbursement

Mental Health: Free Mental Health Services

Job summary

Brown & Brown is looking for an ADP Benefits Implementation Analyst to join their National Employee Benefits Technology Department. This key role involves implementing software tools for healthcare compliance, automated benefits enrollment, and supporting customers post-implementation.

The ideal candidate will have a background in implementing solutions, troubleshooting issues, and establishing relationships with clients. The company offers pay between $50,000 - $65,000 annually with various health and financial benefits.

Qualifications

• 1-5 years of related experience required.
• Exceptional telephone demeanor.
• Ability to maintain a high level of confidentiality.

Responsibilities

• Create and configure low to moderate complexity customer websites.
• Solve and troubleshoot routine issues for customer accounts.
• Test and audit configured software to ensure proper functioning.

Skills

MS Office Suite

Database applications

Interpersonal skills

Attention to detail

Education

Associate's or Bachelor's degree

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an ADP Benefits Implementation Analyst to join our growing team!

The ADP Benefits Implementation Analyst is a key team member of the National Employee Benefits Technology (EBTech) Department. The department deploys various software tools to our valued customers and their employees for use in healthcare reform compliance, automated benefits enrollment, and other needs for automation. With oversight, this teammate will be responsible for carrying out various aspects of that software implementation and/or customer support process, including needs analysis, configuration, testing, training, and post-implementation support. The Implementation Analyst may be placed in primarily an implementation or customer support (post-implementation) role, and may move between the two, as needed by the business.

How You Will Contribute

• Create and configure new and existing low to moderate complexity customer websites (using third party software).
• Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs.
• Test and audits own and others configured software to ensure proper functioning.
• Working with the Implementation Specialist to learn quality assurance basics and assist the Implementation Analyst with development low to moderate complexity sites.
• Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention.
• Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed.
• Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
• Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist.
• Participate in customers meetings, as needed.
• All other duties as assigned.

Skills & Experience To Be Successful

• Associate's, or Bachelor's degree, or equivalent work experience.
• Proficient with MS Office Suite.
• Experience working with database applications.
• Exceptional telephone demeanor.
• Strong interpersonal skills, ability to communicate with customers at all levels.
• Attention to detail required and the ability to adhere to high standards for customer-facing work product.
• Ability to maintain a high level of confidentiality.
• 1-5 years of related experience.

Pay Range

$50,000 - $65,000 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".