Benefits Technology Implementation Analyst

Remote Jobs; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health Benefits

401k / Financial Benefits

Mental Health & Wellness

Paid Time Off

Job summary

Brown & Brown is seeking an ADP Benefits Implementation Analyst to join our growing team. The role supports the National Employee Benefits Technology department, configuring and testing software for healthcare reform compliance, enrollment, and automation.

Tasks include needs analysis, training, and post-implementation support. You will create, test, and QA sites, troubleshoot routine issues, and collaborate with teammates to ensure quality delivery and strong customer relations.

Qualifications

• Associate's, or Bachelor's degree, or equivalent work experience.
• Proficient with MS Office Suite.
• Experience working with database applications.
• Exceptional telephone demeanour.
• Strong interpersonal skills, ability to communicate with customers at all levels.
• Attention to detail required and the ability to adhere to high standards for customer-facing work product.
• Ability to maintain a high level of confidentiality.
• 1-5 years of related experience.

Responsibilities

• Create and configure new and existing low to moderate complexity customer websites (using third party software).
• Solves and troubleshoot routine issues for customer accounts, ensuring that communication with customers occurs.
• Test and audits own and others configured software to ensure proper functioning.
• Working with the Implementation Specialist to learn quality assurance basics and assist the Implementation Analyst with development low to moderate complexity sites.
• Learn to establish, cultivate and manage relations with account teams, carriers, vendors, and customers to improve customer retention.
• Developing root cause analysis skills to provide direct daily support to assigned customers and/or customers as directed
• Leverages working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools.
• Perform initial quality assurance on low to moderate complexity site builds, and review findings with Implementation Specialist.
• Participate in customers meetings, as needed.
• All other duties as assigned.

Skills

Interpersonal skills

Customer communication

Attention to detail

Confidentiality

Adaptability

Team collaboration

Education

Associate's or Bachelor's degree or equivalent

Tools

MS Office Suite

Database applications

Job description

Brown & Brown is seeking an ADP Benefits Implementation Analyst to join our growing team. The role supports the National Employee Benefits Technology department, configuring and testing software for healthcare reform compliance, enrollment, and automation.

Tasks include needs analysis, training, and post-implementation support. You will create, test, and QA sites, troubleshoot routine issues, and collaborate with teammates to ensure quality delivery and strong customer relations.