Remote Benefits & Claims Support Specialist

Luminare Health; United States; Remote; USD 21,000 - 39,000; Full time

Job summary

Luminare Health is seeking a remote customer service advocate to respond to inquiries from employees, members, providers, and clients with professionalism and accuracy.

You will navigate multiple systems, document actions, and maintain compliant records while delivering high-quality service in a fast-paced environment. Training lasts 4–6 weeks, with CST hours, and the department operates daily with rotating weekend shifts.

Qualifications

• High School diploma or GED equivalent.
• Minimum 1 year of customer service experience.
• Ability to work in a fast-paced, structured service oriented environment.
• Excellent verbal, written and interpersonal communication skills.
• Ability to resolve issues quickly and accurately while navigating multiple systems.
• Willingness to learn new/proprietary systems and use MS Excel/Word.
• Private workspace with reliable high-speed internet, wired Ethernet.

Responsibilities

• Respond to inquiries from employees, members, providers and clients via phone, email and written channels.
• Navigate multiple system applications and tools to provide accurate responses while on call.
• Thoroughly document all inquiries and actions in applicable software per guidelines.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Analytical skills

Problem solving

MS Excel

MS Word

Attention to detail

Education

High School diploma or GED

Job description

Luminare Health is seeking a remote customer service advocate to respond to inquiries from employees, members, providers, and clients with professionalism and accuracy.

You will navigate multiple systems, document actions, and maintain compliant records while delivering high-quality service in a fast-paced environment. Training lasts 4–6 weeks, with CST hours, and the department operates daily with rotating weekend shifts.