Benefits Operations Analyst

Howden; United States; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible Paid Time Off

Life and Disability insurance

Job summary

Howden is seeking a detail-oriented Benefits Operations Analyst to support the administration and operational effectiveness of their health, welfare, and retirement programs. This remote role within the U.S. requires strong analytical skills, knowledge of benefits compliance, and proficiency in Workday HRIS. The ideal candidate should have at least two years of experience in benefits administration and exceptional problem-solving abilities. The expected salary range is $75,000-$95,000, along with a variety of employee benefits including medical insurance and paid time off.

Qualifications

• Minimum of two years’ experience in benefits administration.
• Strong knowledge of employee benefits laws and regulations.
• Exceptional attention to detail and organizational skills.

Responsibilities

• Respond to employee benefit inquiries and ensure timely resolutions.
• Ensure compliance with federal and state regulations.
• Assist in preparation of annual filings and non-discrimination testing.

Skills

Analytical skills

Benefits compliance knowledge

Problem-solving abilities

Communication skills

Proficiency in Microsoft Excel

Organizational skills

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Tools

Workday HRIS

Job description

Role Summary

We are seeking a detail-oriented Benefits Operations Analyst, remotely located within the U.S. This role supports the day-to-day administration, data integrity, and operational effectiveness of the organization’s health, welfare, and retirement programs. It connects HR strategy to execution by ensuring benefit plans are administered accurately, vendors and service partners meet performance expectations, and employees receive timely and high‑quality support. The ideal candidate brings strong analytical skills, a working knowledge of benefits compliance, and the ability to manage and interpret complex data.

Responsibilities

• Respond to employee benefit inquiries submitted to the shared benefits mailbox, ensuring timely and accurate resolutions, proper documentation, and escalation of complex cases as needed.
• Ensure all plans comply with federal and state regulations, including ERISA, HIPAA, COBRA, and the ACA.
• Assist in the preparation of annual filings (Form 5500), non‑discrimination testing, and Summary Annual Reports (SAR).
• Perform regular data audits between the HRIS (Workday) and carrier systems to ensure 100% accuracy in enrollments.
• Manage the Electronic Data Interchange (EDI) file process, troubleshooting errors and working with IT/vendors to resolve feed issues.
• Facilitate monthly billing reconciliation and premium payments for all benefit providers.
• Maintain strong working relationships with third‑party administrators (TPAs), brokers, and insurance carriers.
• Monitor vendor performance against Service Level Agreements (SLAs).
• Participate in vendor implementation or transition projects as needed.
• Review and revise internal benefits administration processes to streamline workflows, strengthen controls, and maximize operational efficiency.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field; equivalent experience may be considered.
• Minimum of two years’ experience in benefits administration.
• Strong knowledge of employee benefits laws and regulations.
• Proficiency with Workday HRIS and benefits administration systems.
• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data validation, and basic formulas).
• Exceptional attention to detail and organizational skills.
• Excellent problem‑solving abilities and critical thinking skills.
• Strong communication skills, both written and verbal.
• Ability to manage multiple priorities and deadlines in a fast‑paced environment.
• Preferred experience with vendor management and contract negotiation.

Compensation and Benefits

The expected base salary range for this role is $75,000‑95,000; the actual base salary will be determined based on factors including candidate experience and work location. This role is classified as exempt under the Fair Labor Standards Act (FLSA).

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts.
• Flexible Paid Time Off and paid parental leave.
• Life and Disability insurance.