Remote Benefits Account Manager: Growth & Leadership

Insurance Office of America; Pompano Beach (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Company-paid health insurance

Paid holidays, vacations, and sick时间

401K with employer match

Professional growth and career progres

Respectful culture and work/familyLife

Job summary

Insurance Office of America is seeking an Account Manager – Employee Benefits to support IOA Benefits clients remotely with occasional on-site work in Longwood, FL. You will manage an assigned book of business, lead Account Coordinators, and ensure service levels, renewals, and data accuracy.

The ideal candidate has 5+ years in the industry, active licensing, strong customer service and communication skills, plus MS Office proficiency.

Qualifications

• 5+ years of industry experience
• Required active licensing
• Exceptional customer service and communication skills
• Strong organizational, delegation, and decision-making skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.
• Deliver outstanding service, anticipate client needs, maintain professional communication, and respond quickly to requests.
• Lead the account team with a strong work ethic, positive attitude, and willingness to assist others.
• Direct daily activities of Account Coordinators, assign tasks, communicate expectations, monitor execution, and recommend corrective actions.
• Identify and act on sales opportunities to grow IOA business.
• Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings.
• Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings.
• Build and improve client relationships, seek feedback, and implement improvements.
• Advocate for clients and carriers to ensure mutually beneficial outcomes.
• Identify and implement value-added solutions for clients.
• Support team training and development, promote a positive work environment, and seek continuous improvement.
• Maintain transparent communication with Producers and team members.
• Ensure adherence to company policies and industry standards.
• Champion IOA core values and demonstrate integrity and leadership.

Skills

Customer service

Communication skills

Organizational skills

Decision-making

Delegation

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager – Employee Benefits to support IOA Benefits clients remotely with occasional on-site work in Longwood, FL. You will manage an assigned book of business, lead Account Coordinators, and ensure service levels, renewals, and data accuracy.

The ideal candidate has 5+ years in the industry, active licensing, strong customer service and communication skills, plus MS Office proficiency.