Remote Employee Benefits Account Manager

Insurance Office of America; Winter Park (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Sick time

Career progression

Community service

Job summary

Insurance Office of America is seeking an Account Manager - Employee Benefits to remotely support Eastern and Central time zones with location/onsite support in Longwood, FL. You will manage client relationships, lead a team of coordinators, and drive renewals and new business opportunities.

The role requires 5+ years of industry experience, active licensing, and strong communication. IOA offers competitive pay, health benefits, PTO, and a clear path for professional growth within a supportive

Qualifications

• 5+ years of industry experience required.
• Exceptional customer service and communication skills essential.
• Proficiency in MS Office (Outlook, Word, Excel) required.

Responsibilities

• Manage an assigned book of business, ensuring performance requirements are met and no liability occurs.
• Deliver outstanding client service, anticipate client needs, maintain professional communication, and respond quickly to requests.
• Lead the account team with a strong work ethic, positive attitude, and willingness to assist others.
• Direct daily activities of Account Coordinators, assign tasks, communicate expectations, monitor execution, and recommend corrective actions.
• Identify and act on sales opportunities to grow IOA business.
• Manage new business setup, including data gathering, client file creation, communication, AOR notifications, carrier rates, internal services setup, compliance audits, client education, and employee meetings.
• Manage renewals by verifying client data, updating files, liaising with clients and carriers, obtaining rates, ensuring internal services usage, performing audits, coordinating training, and conducting meetings.
• Build and improve client relationships, seek feedback, and implement improvements.
• Advocate for clients and carriers to ensure mutually beneficial outcomes.
• Identify and implement value-added solutions for clients.
• Support team training and development, promote a positive work environment, and seek continuous improvement.

Skills

5+ years of industry experience

Exceptional customer service

MS Office proficiency

Education

Active insurance license

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America is seeking an Account Manager - Employee Benefits to remotely support Eastern and Central time zones with location/onsite support in Longwood, FL. You will manage client relationships, lead a team of coordinators, and drive renewals and new business opportunities.

The role requires 5+ years of industry experience, active licensing, and strong communication. IOA offers competitive pay, health benefits, PTO, and a clear path for professional growth within a supportive