Employee Benefits Account Manager — Client Growth & Service

Aon plc; Wayne (NJ); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

PTO & paid holidays

401(k) with match

Health & wellness programs

Employee discounts

Job summary

NFP is seeking an Account Manager to elevate client experiences through technology-enabled, personalized service. You will manage a portfolio of clients, handling day-to-day interactions and serving as the go-to resource for exceptional service across multiple teams.

You will build ongoing relationships with clients, coordinate with senior staff on renewals, and support with benefits guides and client education resources. A strong background in benefits and client service is required.

Qualifications

• Knowledge of benefits administration and California/ federal guidelines as applicable.
• Ability to work independently and anticipate client and team needs.
• Effective time management and decision‑making skills.
• Diligent follow‑up skills.
• Ability to express ideas clearly in writing and speech.
• Strong Microsoft Excel and PowerPoint skills.
• Commanding presentation and public speaking abilities.

Responsibilities

• Prepare and send proposals to insurance carriers and analyze results.
• Review contracts, benefit plan summaries, and carrier source documents for accuracy with guidance.
• Build and maintain client files according to procedures and records.
• Answer client questions and carrier inquiries regarding IDs, claims, and billing.
• Develop client relationships and coordinate with Senior Account Manager and Advisors.
• Learn carrier products and services to propose suitable solutions.
• Participate in renewal negotiations and draft renewal presentations.

Skills

Benefits administration

Independent work

Time management

Follow-up

Written and oral communication

Presentation/public speaking

Education

Associates degree (or equivalent), BA/BS preferred

Tools

Microsoft Excel

PowerPoint

Job description

NFP is seeking an Account Manager to elevate client experiences through technology-enabled, personalized service. You will manage a portfolio of clients, handling day-to-day interactions and serving as the go-to resource for exceptional service across multiple teams.

You will build ongoing relationships with clients, coordinate with senior staff on renewals, and support with benefits guides and client education resources. A strong background in benefits and client service is required.