Remote Behavioral Health Coordination Specialist

Indiana University Health; Indiana; Remote; USD 28,000 - 41,000; Full time

Job summary

Indiana University Health is seeking team members for behavioral health coordination in a remote capacity. You will serve as the primary coordinator for consultation requests and support seamless patient flow across hospitals, clinics, and care teams.

Responsibilities include gathering patient data, coordinating virtual pre-screening, and assisting with inpatient placement when needed. A focus on service quality and collaboration with interdisciplinary partners is essential.

Qualifications

• Bachelor's degree in related field or equivalent years of experience.
• 0-3 years of experience is required.
• Requires basic proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Serve as the primary coordinator for behavioral health consultation requests from hospitals, EDs, primary care, and clinics.
• Gather and verify patient demographic and clinical information for assessments and care coordination.
• Facilitate virtual pre-screening workflows coordinating between clinical teams and therapists.
• Assess situations, collect relevant information, and make recommendations for patient flow and care delivery.
• Coordinate patient placement and identify inpatient psychiatric facilities and resources when needed.
• Support therapists and consultants by managing logistics, prioritizing requests, and ensuring follow-up.
• Monitor multiple active cases; align patient needs, provider availability, and priorities.
• Collaborate with ED staff, therapists, ambulatory clinics, primary care, specialties, and virtual care teams.
• Track workflow progress, identify barriers, and communicate updates to leadership and clinical stakeholders.
• Ensure exceptional customer service and professional communication with internal teams.
• Support planning, execution, monitoring, and improvement of coordination processes.

Skills

Customer service

Communication

Coordination

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

Indiana University Health is seeking team members for behavioral health coordination in a remote capacity. You will serve as the primary coordinator for consultation requests and support seamless patient flow across hospitals, clinics, and care teams.

Responsibilities include gathering patient data, coordinating virtual pre-screening, and assisting with inpatient placement when needed. A focus on service quality and collaboration with interdisciplinary partners is essential.