Project Coordinator-PRN

Indiana University Health; Indianapolis (IN); Remote; USD 22,000 - 30,000; Part time

Job summary

IU Health is seeking a Behavioral Health Coordination Specialist for PRN coverage in Indiana. The role focuses on coordinating requests from hospitals, emergency departments, and clinics to streamline timely patient care.

The position requires a Bachelor's degree and 0–3 years of experience, with proficiency in Microsoft Office and strong communication skills to support interdisciplinary teams and ensure smooth patient flow remotely.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 0–3 years of relevant work experience.
• Experience with matrix organizations a plus.
• Proficiency in Microsoft Office required.

Responsibilities

• Serve as the primary coordinator for behavioral health consultation requests from hospitals, emergency departments, primary care offices, and clinics.
• Gather and verify patient demographic and clinical information to support behavioral health assessments and coordination of care.
• Facilitate virtual pre-screening workflows by coordinating communication between clinical teams, behavioral health consultants, and therapists.
• Assess situations, collect relevant information, and make recommendations to support efficient patient flow and care delivery.
• Coordinate patient placement and assist with identifying appropriate inpatient psychiatric facilities and treatment resources when needed.
• Support therapists and behavioral health consultants by managing logistics, prioritizing requests, and ensuring timely follow-up.
• Monitor multiple active cases simultaneously, ensuring patient needs, provider availability, and operational priorities remain aligned.
• Collaborate with interdisciplinary partners, including emergency department staff, therapists, ambulatory clinics, primary care teams, specialty practices, and virtual care departments.
• Track workflow progress, identify barriers, and communicate updates to leadership and clinical stakeholders.
• Ensure exceptional customer service and maintain professional communication with internal healthcare teams.
• Support planning, execution, monitoring, and continuous improvement of behavioral health coordination processes and initiatives.

Skills

Coordination skills

Excellent communication

Problem-solving

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

SCHEDULE

PRN: 12 hours per pay period IF available hours

7am-730pm OR 730pm-7am

WORK LOCATION**MUST BE AN INDIANA RESIDENT**

*REMOTE*

KEY RESPONSIBILITIES

• Serve as the primary coordinator for behavioral health consultation requests received from hospitals, emergency departments, primary care offices, and specialty clinics.
• Gather and verify patient demographic and clinical information to support behavioral health assessments and coordination of care.
• Facilitate virtual pre-screening workflows by coordinating communication between clinical teams, behavioral health consultants, and therapists.
• Assess situations, collect relevant information, and make recommendations to support efficient patient flow and care delivery.
• Coordinate patient placement and assist with identifying appropriate inpatient psychiatric facilities and treatment resources when needed.
• Support therapists and behavioral health consultants by managing logistics, prioritizing requests, and ensuring timely follow-up.
• Monitor multiple active cases simultaneously, ensuring patient needs, provider availability, and operational priorities remain aligned.
• Collaborate with interdisciplinary partners, including emergency department staff, therapists, ambulatory clinics, primary care teams, specialty practices, and virtual care departments.
• Track workflow progress, identify barriers, and communicate updates to leadership and clinical stakeholders.
• Ensure exceptional customer service and maintain professional communication with internal healthcare teams.
• Support planning, execution, monitoring, and continuous improvement of behavioral health coordination processes and initiatives.

REQUIREMENTS

• Bachelor's degree in related field or equivalent years of experience required.
• 0-3 years of experience is required.

PREFERRED QUALIFICATIONS

• Experience with matrix organization and complex work environment a plus.
• Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions is required.Requires basic proficiency in Microsoft Office (Word, PowerPoint, Excel).
• Clinical license and/or other certifications may be required per unit/department specialty according to patient care policies.