Remote Behavioral Health Coordination Specialist

Indiana University Health, Inc.; Oregon; Hybrid; USD 42,000 - 65,000; Full time

Job summary

Indiana University Health, Inc. is seeking a Behavioral Health Coordination professional to serve as the primary coordinator for consult requests across hospitals, EDs, clinics, and specialties.

You will gather patient information, support virtual pre-screening, and help coordinate placement and resources to ensure smooth care delivery. You will work with therapists and clinicians, track multiple cases, and maintain strong communication with emergency and ambulatory teams, delivering timely

Qualifications

• Bachelor's degree in related field or equivalent years of experience.
• 0-3 years of experience is required.
• Experience with matrix organization is a plus.
• Basic proficiency in Microsoft Office (Word, PowerPoint, Excel) is preferred.

Responsibilities

• Serve as the primary coordinator for behavioral health consultation requests from hospitals, EDs, primary care offices, and clinics.
• Gather and verify patient demographic and clinical information to support assessments and coordination of care.
• Coordinate virtual pre-screening workflows by connecting clinical teams and therapists.
• Assess situations, collect relevant information, and make recommendations to support patient flow and care delivery.
• Coordinate patient placement and assist with identifying inpatient facilities and resources.
• Support therapists and behavioral health consultants by managing logistics, prioritizing requests, and ensuring follow-up.
• Monitor multiple active cases, keeping patient needs and priorities aligned.
• Collaborate with ED staff, clinics, primary care teams, specialty practices, and virtual care departments.
• Track workflow progress and communicate updates to leadership and stakeholders.
• Maintain exceptional customer service and professional communication with internal teams.
• Support planning, execution, monitoring, and improvement of coordination processes.

Skills

Professional judgment

Diplomacy

Communication skills

Customer service

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

Indiana University Health, Inc. is seeking a Behavioral Health Coordination professional to serve as the primary coordinator for consult requests across hospitals, EDs, clinics, and specialties.

You will gather patient information, support virtual pre-screening, and help coordinate placement and resources to ensure smooth care delivery. You will work with therapists and clinicians, track multiple cases, and maintain strong communication with emergency and ambulatory teams, delivering timely