Project Coordinator-PRN

Indiana University Health; Indianapolis (IN); Remote; USD 25,000 - 41,000; Full time

Job summary

Indiana University Health is seeking a Behavioral Health Coordinator to support coordination of behavioral health consultations across hospitals and clinics in Indiana. The role requires gathering patient data, coordinating virtual pre-screening, and guiding patient flow to appropriate services.

We value strong communication, professional judgment, and diplomacy to manage multiple cases with clinical teams.

Qualifications

• Bachelor's degree in related field or equivalent years of experience.
• 0-3 years of experience is required.

Responsibilities

• Coordinate behavioral health consultations from hospitals, EDs, and clinics.
• Collect and verify patient demographic and clinical information.
• Coordinate virtual pre-screening between clinical teams, behavioral health consultants, and therapists.
• Assess situations and make recommendations to support patient flow and care delivery.
• Coordinate patient placement and assist with inpatient psychiatric facilities and resources when needed.
• Support therapists and consultants by managing logistics and follow-up.
• Monitor multiple active cases and align patient needs with priorities.
• Collaborate with ED staff, ambulatory clinics, primary care and virtual care teams.
• Track workflow progress and communicate updates to leadership.

Skills

Communication

Professional judgment

Diplomacy under pressure

Education

Bachelor's degree or equivalent years of experience

Tools

Microsoft Office

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Schedule

PRN: 12 hours per pay period IF available hours
7am-730pm OR 730pm-7am

Work Location MUST BE AN INDIANA RESIDENT

*REMOTE*

Key Responsibilities

• Serve as the primary coordinator for behavioral health consultation requests received from hospitals, emergency departments, primary care offices, and specialty clinics.
• Gather and verify patient demographic and clinical information to support behavioral health assessments and coordination of care.
• Facilitate virtual pre-screening workflows by coordinating communication between clinical teams, behavioral health consultants, and therapists.
• Assess situations, collect relevant information, and make recommendations to support efficient patient flow and care delivery.
• Coordinate patient placement and assist with identifying appropriate inpatient psychiatric facilities and treatment resources when needed.
• Support therapists and behavioral health consultants by managing logistics, prioritizing requests, and ensuring timely follow-up.
• Monitor multiple active cases simultaneously, ensuring patient needs, provider availability, and operational priorities remain aligned.
• Collaborate with interdisciplinary partners, including emergency department staff, therapists, ambulatory clinics, primary care teams, specialty practices, and virtual care departments.
• Track workflow progress, identify barriers, and communicate updates to leadership and clinical stakeholders.
• Ensure exceptional customer service and maintain professional communication with internal healthcare teams.
• Support planning, execution, monitoring, and continuous improvement of behavioral health coordination processes and initiatives.

Requirements

• Bachelor's degree in related field or equivalent years of experience required.
• 0-3 years of experience is required.

Preferred Qualifications

• Experience with matrix organization and complex work environment a plus.
• Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions is required. Requires basic proficiency in Microsoft Office (Word, PowerPoint, Excel).
• Clinical license and/or other certifications may be required per unit/department specialty according to patient care policies.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.