Remote Behavioral Health Care Coordinator (PRN)

IU Health; Indianapolis (IN); Remote; USD 22,000 - 30,000; Part time

Job summary

IU Health is seeking a Behavioral Health Coordination Specialist for PRN coverage in Indiana. The role focuses on coordinating requests from hospitals, emergency departments, and clinics to streamline timely patient care.

The position requires a Bachelor's degree and 0–3 years of experience, with proficiency in Microsoft Office and strong communication skills to support interdisciplinary teams and ensure smooth patient flow remotely.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 0–3 years of relevant work experience.
• Experience with matrix organizations a plus.
• Proficiency in Microsoft Office required.

Responsibilities

• Serve as the primary coordinator for behavioral health consultation requests from hospitals, emergency departments, primary care offices, and clinics.
• Gather and verify patient demographic and clinical information to support behavioral health assessments and coordination of care.
• Facilitate virtual pre-screening workflows by coordinating communication between clinical teams, behavioral health consultants, and therapists.
• Assess situations, collect relevant information, and make recommendations to support efficient patient flow and care delivery.
• Coordinate patient placement and assist with identifying appropriate inpatient psychiatric facilities and treatment resources when needed.
• Support therapists and behavioral health consultants by managing logistics, prioritizing requests, and ensuring timely follow-up.
• Monitor multiple active cases simultaneously, ensuring patient needs, provider availability, and operational priorities remain aligned.
• Collaborate with interdisciplinary partners, including emergency department staff, therapists, ambulatory clinics, primary care teams, specialty practices, and virtual care departments.
• Track workflow progress, identify barriers, and communicate updates to leadership and clinical stakeholders.
• Ensure exceptional customer service and maintain professional communication with internal healthcare teams.
• Support planning, execution, monitoring, and continuous improvement of behavioral health coordination processes and initiatives.

Skills

Coordination skills

Excellent communication

Problem-solving

Education

Bachelor's degree in related field

Tools

Microsoft Office

Job description

IU Health is seeking a Behavioral Health Coordination Specialist for PRN coverage in Indiana. The role focuses on coordinating requests from hospitals, emergency departments, and clinics to streamline timely patient care.

The position requires a Bachelor's degree and 0–3 years of experience, with proficiency in Microsoft Office and strong communication skills to support interdisciplinary teams and ensure smooth patient flow remotely.