Project Coordinator-PRN

Indiana University Health; Indiana; Remote; USD 28,000 - 41,000; Full time

Job summary

Indiana University Health is seeking team members for behavioral health coordination in a remote capacity. You will serve as the primary coordinator for consultation requests and support seamless patient flow across hospitals, clinics, and care teams.

Responsibilities include gathering patient data, coordinating virtual pre-screening, and assisting with inpatient placement when needed. A focus on service quality and collaboration with interdisciplinary partners is essential.

Qualifications

• Bachelor's degree in related field or equivalent years of experience.
• 0-3 years of experience is required.
• Requires basic proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Serve as the primary coordinator for behavioral health consultation requests from hospitals, EDs, primary care, and clinics.
• Gather and verify patient demographic and clinical information for assessments and care coordination.
• Facilitate virtual pre-screening workflows coordinating between clinical teams and therapists.
• Assess situations, collect relevant information, and make recommendations for patient flow and care delivery.
• Coordinate patient placement and identify inpatient psychiatric facilities and resources when needed.
• Support therapists and consultants by managing logistics, prioritizing requests, and ensuring follow-up.
• Monitor multiple active cases; align patient needs, provider availability, and priorities.
• Collaborate with ED staff, therapists, ambulatory clinics, primary care, specialties, and virtual care teams.
• Track workflow progress, identify barriers, and communicate updates to leadership and clinical stakeholders.
• Ensure exceptional customer service and professional communication with internal teams.
• Support planning, execution, monitoring, and improvement of coordination processes.

Skills

Customer service

Communication

Coordination

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

SCHEDULE

PRN: 12 hours per pay period IF available hours

7am-730pm OR 730pm-7am

WORK LOCATION**MUST BE AN INDIANA RESIDENT**

*REMOTE*

Key Responsibilities

• Serve as the primary coordinator for behavioral health consultation requests received from hospitals, emergency departments, primary care offices, and specialty clinics.
• Gather and verify patient demographic and clinical information to support behavioral health assessments and coordination of care.
• Facilitate virtual pre-screening workflows by coordinating communication between clinical teams, behavioral health consultants, and therapists.
• Assess situations, collect relevant information, and make recommendations to support efficient patient flow and care delivery.
• Coordinate patient placement and assist with identifying appropriate inpatient psychiatric facilities and treatment resources when needed.
• Support therapists and behavioral health consultants by managing logistics, prioritizing requests, and ensuring timely follow-up.
• Monitor multiple active cases simultaneously, ensuring patient needs, provider availability, and operational priorities remain aligned.
• Collaborate with interdisciplinary partners, including emergency department staff, therapists, ambulatory clinics, primary care teams, specialty practices, and virtual care departments.
• Track workflow progress, identify barriers, and communicate updates to leadership and clinical stakeholders.
• Ensure exceptional customer service and maintain professional communication with internal healthcare teams.
• Support planning, execution, monitoring, and continuous improvement of behavioral health coordination processes and initiatives.

Requirements

• Bachelor's degree in related field or equivalent years of experience required.
• 0-3 years of experience is required.

Preferred Qualifications

• Experience with matrix organization and complex work environment a plus.
• Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions is required. Requires basic proficiency in Microsoft Office (Word, PowerPoint, Excel).
• Clinical license and/or other certifications may be required per unit/department specialty according to patient care policies.