Remote Behavioral Health Case Manager

UnitedHealth Group; Denver (CO); On-site; USD 60,000 - 107,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase plan

401(k) contribution

Job summary

UnitedHealth Group in Colorado is seeking a Behavioral Health Case Manager to coordinate behavioral health services and ensure appropriate care levels. The role supports members across time zones with strong emphasis on Medicaid/DSNP coordination, assessments and care planning.

The position requires an MSW or LICSW, 2+ years in healthcare, and proficiency with MS Word, Excel and Outlook. Strong communication and empathy are essential to navigate complex social and medical needs.

Qualifications

• Licensed Master of Social Work, Licensed Clinical Social Worker or equivalent state licensure (e.g.: LICSW, LCSW) in assigned state/market.
• 2+ years in a healthcare setting.
• 1+ years of clinical or case management experience.
• Experience with screening and assessment of common behavioral health and/or substance use disorders.
• Experience working with MS Word, Excel and Outlook.

Responsibilities

• Conduct patient assessments via telephone to evaluate and determine the appropriate level of behavioral health care required.
• Obtain information from providers on outpatient requests for treatment.
• Determine if additional clinical treatment sessions are needed.
• Manage behavioral health cases throughout the entire treatment plan.
• Support member to receive benefits and review treatment plans in collaboration with interdisciplinary care team.
• Assist in coordinating Medicaid/Medicare benefits and transitions between various areas of care.
• Communicate with members who have complex medical needs and may face challenges in communication.
• Identify ways to add value to treatment plans and consult with facility staff or outpatient care providers on those ideas.
• Focus on whole person care model for psychiatric and chemical dependency patients.
• Build relationships and work with a variety of populations within the community.
• Ability to work with low - income populations with complex social and medical needs including adults with serious mental illness and emotional disturbances, members with substance use disorders, and members with other complex or multiple chronic conditions.

Skills

Communication

Empathy

Education

Master of Social Work (MSW) or LICSW

Tools

MS Word

Excel

Outlook

Job description

UnitedHealth Group in Colorado is seeking a Behavioral Health Case Manager to coordinate behavioral health services and ensure appropriate care levels. The role supports members across time zones with strong emphasis on Medicaid/DSNP coordination, assessments and care planning.

The position requires an MSW or LICSW, 2+ years in healthcare, and proficiency with MS Word, Excel and Outlook. Strong communication and empathy are essential to navigate complex social and medical needs.