Remote Behavioral Health Care Coordinator

CVS Health; Pennsylvania; Hybrid; USD 29,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a remote Behavioral Health Support role to assist clinical teams, educate members on specialty programs, and facilitate access to services. You will handle outreach, follow-ups, and information provision to support treatment plans and improve care quality.

The position emphasizes strong computer skills, ability to work across multiple systems, and adherence to HIPAA guidelines. Remote work from the U.S. is supported with set business hours and a standard benefits package.

Qualifications

• 2 years Behavioral Health care experience.
• 1+ years Customer Service experience.

Responsibilities

• Provides comprehensive support and service to behavioral health clinical teams in support of member engagement and to facilitate delivery of appropriate quality care and improve program/operational efficiency involving clinical issues.
• Provides outreach to members to educate them about available specialty programs and to solicit their participation.
• Assists members locate services. Facilitates follow-up calls.
• Collects information on patient progress and adherence to treatment plan.
• Provides information to members regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and Aetna policies and procedures.
• Works closely with the clinician to insure healthy outcomes for the member.
• Miscellaneous administrative duties such as Provider/ community resource searches, handling Transition of Care requests, executing letters of agreement with non-par providers, obtaining discharge verifications and non-complex authorizations.

Skills

Behavioral health care experience

Customer service experience

Tools

Microsoft Office 365

Job description

CVS Health is seeking a remote Behavioral Health Support role to assist clinical teams, educate members on specialty programs, and facilitate access to services. You will handle outreach, follow-ups, and information provision to support treatment plans and improve care quality.

The position emphasizes strong computer skills, ability to work across multiple systems, and adherence to HIPAA guidelines. Remote work from the U.S. is supported with set business hours and a standard benefits package.