Remote Beauty Care Concierge

Clarins Usa, Inc.; United States; Remote; USD 33,000 - 39,000; Full time

Job summary

Clarins USA, Inc. is seeking a Remote Temporary Customer Care Advisor to support Clarins.com across US and Canada via email, chat, and phone.

You will work from a quiet home office, following East Coast hours, and handle high volumes with empathy and product knowledge. The ideal candidate has at least 1 year in client service, is digitally fluent with SaaS platforms like Salesforce, Zendesk, and Demandware, and can deliver 5-star service while meeting SLAs, CSAT, and NPS targets.

Qualifications

• Minimum 1 year of client service experience in a contact center or in-store.
• Associate degree or higher preferred.
• Previous experience in Beauty or Retail is a plus.
• Ability to manage end customers and multi-task in a fast-paced environment.
• Proficient with SaaS platforms such as Salesforce, DemandWare & Zendesk.

Responsibilities

• Provide the highest level of customer service via email, telephone, and chat.
• Listen, understand and promptly resolve guests’ issues with empathy and product knowledge.
• Be the first point of contact for shipping issues, returns, loyalty questions, and order management.
• Adapt customer care approach to different profiles and maintain 5-star service.
• Meet all SLAs, CSAT and NPS targets.

Skills

Customer service

Multitasking

Communication

Teamwork

Adaptability

English fluency

Problem solving

Education

Associate degree

Tools

Salesforce

Demandware

Zendesk

Outlook

Excel

Teams

Job description

Clarins USA, Inc. is seeking a Remote Temporary Customer Care Advisor to support Clarins.com across US and Canada via email, chat, and phone.

You will work from a quiet home office, following East Coast hours, and handle high volumes with empathy and product knowledge. The ideal candidate has at least 1 year in client service, is digitally fluent with SaaS platforms like Salesforce, Zendesk, and Demandware, and can deliver 5-star service while meeting SLAs, CSAT, and NPS targets.