Remote Temporary Customer Care Advisor

Clarins; Northern (KY); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Remote work

40 hours

Training

Inclusive culture

Job summary

Clarins is seeking a Remote Temporary Customer Care Advisor in the United States. The role focuses on delivering superior care for Clarins.com customers across email, chat, and phone, from a home-based setup during East Coast hours.

You'll handle high volumes with empathy, applying brand knowledge to resolve issues, manage orders, and support loyalty programs, always aiming for a boutique customer experience.

Qualifications

• Minimum 1 year of Client Service experience in a contact center or in-store environment.
• Associate degree or higher preferred.
• Experience in Beauty or Retail is a plus.
• Ability to manage end customers and handle multiple contacts.

Responsibilities

• Provide the highest level of customer service and beauty advice via email, phone, and chat.
• Resolve guests’ issues promptly with empathy and product knowledge.
• Advise on shipping, returns, replacements, loyalty accounts, orders, and special offers.

Skills

Customer service

Empathy

Problem solving

Multi-tasking

Microsoft Outlook

Excel

Teams

Salesforce

Zendesk

Education

Associate degree or higher

Tools

Salesforce

Demandware

Zendesk

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Remote Temporary Customer Care Advisor

Temporary Full-Time Clerical REMOTE, US

9 days ago Requisition ID: 4250

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for a Temporary Customer Care Advisor. This position will be remote, based in the United States. Please only apply if you are able to work East Coast Hours.

Hours: 40 hours per week (approximately 8 hours per day) M-F and as needed on weekends based on business needs. Must be flexible.

The role

You will be responsible for providing the highest level of Customer Care for Clarins.com websites for both US and Canada via email, chat, and telephone.

Must be able to handle large call, email, and chat volumes.

Clarins.com is THE online destination to express the brand values as well as to interact directly with the end customer.

As both a customer care resolution and product expert, your role will contribute to developing this channel into both a transactional platform and unique place to express the brand and its uniqueness, through enhanced customer experience and services. Thanks to your expertise, our customers will enjoy a boutique level customer care experience in the comfort of their home – anytime, anywhere.

What you’ll do

• Provide the highest level of customer service & beauty advice through email, telephone, and chat
• Listen, understand & resolve our Guests’ issues promptly, by demonstrating both empathy for our Guests and expert understanding of Clarins procedures and platforms.
• Be the first point of contact between prospective customers and the brand, advising on, but not limited to: shipping issues, product returns and replacements, promo code validation, loyalty account login, loyalty program points and rewards questions, products, online order management and tracking, special offers, services, and general inquiries.
• Adapt customer care approach to different customer profiles and offering 5-star service at all times in the context of the digital boutique.
• Meet all Clarins SLAs (Service Level Agreement) regarding wait and response time, CSAT (customer satisfaction) & NPS (Net Promoter Score).

You are

• Curious, with the desire to learn constantly.
• Analytical and have strong problem-solving skills.
• Collaborative and succeed in motivating a team.
• Genuinely looking forward to new challenges.
• Customer oriented, result driven, passionate about our brand with an entrepreneurial mindset
• Eager to grow in a company & genuinely committed to responsible beauty

You have

• Minimum of 1-year Client Service experience in a contact center or in-store
• Associate degree or higher preferred
• P revious relevant experience(s) in Beauty or Retail
• Capacity to manage end customers.
• Strong interest in understanding consumer insights and behavior
• Digitally minded and comfortable in handling different online tools
• Capacity to prioritize and work in a fast-paced environment.
• Passion for delivering excellent Customer Experience across a range of channels from Phone, Email, Chat to video.
• Outstanding written and verbal communications.
• Proficient with SaaS platforms such as Salesforce, DemandWare & Zendesk.
• Thriving in fast-paced, goal and service-oriented environments.
• Proficient in Microsoft Outlook and Excel
• Proficient in Teams
• Ability to multi-task and handle multiple contacts at once.
• Strong organizational skills.
• Team Player Attitude
• Openness to Feedback
• Adaptability
• Active Listening
• Work Ethic
• Languages:
  • English (required)
  • French (preferred)
  • Spanish (preferred)
• Ability to communicate clear and create good relations with others
• Strong collaborator with influencing skills to bring people together in solving problems, and resourceful in finding ways to get things done
• Open-minded, adaptive to change and flexible in an evolving fast-paced environment
• Genuinely looking forward to new challenges
• Hi speed internet
• Dedicated, quiet work area

We have

• More than 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits

Salary Range: $24/hr

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com .

Equal Opportunity Employer