Remote BAS Monitoring & Support Specialist

Daikin Applied Ltd.; Tennessee; Remote; USD 39,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

401K retirement plan

Paid time off

Tuition Reimbursement

Job summary

Daikin Applied seeks a Remote Monitoring Specialist I to monitor building automation remotely and support HVAC techs. You’ll troubleshoot BAS, communicate clearly with customers, and liaise with local offices for service actions while adhering to safety policies.

Role offers training opportunities, laptop/tech tools, and opportunities to grow within a leading HVAC innovator. Remote duties based in Tennessee with competitive pay and benefits.

Qualifications

• High School diploma or GED required.
• 0–2 years of related experience.
• Valid driver's license with clean record.
• Willingness to obtain OSHA 10 within 90 days.
• No visa sponsorship.

Responsibilities

• Provide responsive and professional customer service to build long-term relationships.
• Identify, analyze, diagnose, and troubleshoot direct digital control systems.
• Provide controls technical support to HVAC technicians.
• Record and report billing, inventory, timecards, and other items promptly.
• Offer status updates to customers before, during and after calls.
• Participate in training and maintain required certifications.
• Uphold standards, policies and procedures at all times.
• Follow OSHA and Daikin safety policies.

Skills

Customer service

Troubleshooting

Communication skills

OSHA 10

Education

High School Diploma or GED

Tools

BACnet basics

Niagara AX/Niagara 4

Job description

Daikin Applied seeks a Remote Monitoring Specialist I to monitor building automation remotely and support HVAC techs. You’ll troubleshoot BAS, communicate clearly with customers, and liaise with local offices for service actions while adhering to safety policies.

Role offers training opportunities, laptop/tech tools, and opportunities to grow within a leading HVAC innovator. Remote duties based in Tennessee with competitive pay and benefits.