Remote Monitoring Specialist

Daikin Applied; Tennessee; Remote; USD 38,000 - 61,000; Full time

Benefits offered by this job

OSHA 10 training during onboarding

Job summary

Daikin Applied is seeking a Remote Monitoring Specialist I to monitor building automation systems remotely and deliver professional customer service. You will diagnose issues, support HVAC technicians, and report on billing and timecards while maintaining high standards and safety procedures.

The role emphasizes remote work, ongoing training, and exposure to Daikin and third-party controls, with opportunities for skill development in cutting-edge building automation technologies.

Qualifications

• High School Diploma or GED required; technical training preferred.
• 0–2 years of related education/experience and valid driver's license.
• Ability to read low voltage wiring diagrams and controls flow diagrams.
• Experience in BAS, HVAC or related industry preferred.
• OSHA 10 within 90 days of hire; licensing/training per local law

Responsibilities

• Monitor building automation systems remotely and provide timely customer service.
• Diagnose and troubleshoot direct digital control systems.
• Provide controls technical support to HVAC technicians.
• Record and report billing, timecards and reports accurately.
• Communicate status updates to customers before, during, and after calls.
• Participate in ongoing training and maintain required certifications.
• Follow safety policies and Daikin Applied procedures.

Skills

BAS experience

HVAC knowledge

Low voltage diagrams

OSHA 10

First aid/CPR

Education

High School Diploma or GED

Technical training

Tools

BACnet MST/IP

LON

Modbus TCP/RTU

Ethernet OIP

MQTT

SQL

Niagara AX/4

Job description

Join the world's largest HVAC company!Daikin Applied is seeking a full-time Remote Monitoring Specialist I . In this role, you will be responsible for monitoring building automation systems remotely, providing customer service, troubleshooting system issues, and contacting local offices to provide service of commercial building digital control systems. These responsibilities will increase based on exposure to tasks, ability to develop troubleshooting skill set, and consistent and accurate completion of assignments. The Building Automation Systems (BAS) you will be monitoring and troubleshooting includes but is not limited to Daikin branded controls or third-party controls system. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!Location: RemoteWhat you will do:Provide responsive and professional customer service with the goal of building and maintaining long-term customer relationshipsIdentify, analyze, diagnose, and troubleshoot direct digital control systemsProvide controls technical support to HVAC techniciansRecord and report billing, inventory, timecards, technician tip reports, and other articles as required and in a timely mannerInteract with customers by offering status reports before, during, and after each call and explain technical information to both technical and non-technical audiencesParticipate in available training through regional technician trainers, off-site learning modules, and Daikin Learning. Maintain all required certifications and continue to develop new skill setsEnsure standards, policies, and procedures are always upheldFollow all OSHA and Daikin Applied safety policies and proceduresWhat’s in it for you:Factory Certified Training, Online Training Courses, or other professional on the job training in the Building Automation and HVAC IndustryThe opportunity to work with all types of Building Automation Systems and cutting-edge technologies such as Intelligent EquipmentDaikin Applied provides technicians with laptops, mobile devices, and other technologiesThe ability to make an impact and shape your career with a company that is passionate about growthThe support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our bestThe opportunity to work for a leading innovator in HVAC and Building Automation where you can make a difference in environmental initiatives to create a more sustainable world for allMinimum Qualifications:High School Diploma or GEDTechnical training and 0-2 years of equivalent combination of education and experienceValid Driver’s License and acceptable driving recordRotational Emergency Call Support as requiredRequired license(s) and/or training card as required by local law districtWork visa sponsorship is not available for this positionPreferred Qualifications:Experience in BAS, HVAC, or related industryBACnet protocol fundamentalsCompetency in the operation of HVAC equipment and controlsAbility to read low voltage wiring diagrams and controls flow diagramsNiagara AX and/or Niagara 4 certificationExperience with any common integration protocols such as: BACnet MST / IP, LON, Modbus TCP / RTU, Ethernet OIP, MQTT, or SQLStrong computer skills, including computer networking fundamentalsOSHA 10 within 90 days of hire (Daikin provides this training during onboarding process)Current first aid / CPR cardBenefits:Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirementsMultiple medical insurance plan options + dental and vision insurance401K retirement plan with employer matchPaid time off and company paid holidaysPaid sick time in accordance with the federal, state and local lawTuition Reimbursement after 6 months of continuous serviceThe typical hourly pay rate for this position ranges from $27.60 - $44.29 in Tennessee . Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!