Remote Monitoring Specialist

Daikin Applied Americas Inc; Tennessee; Hybrid; USD 38,000 - 61,000; Full time

Benefits offered by this job

Medical insurance options

401K retirement plan with employer

Paid time off and holidays

Tuition Reimbursement

Job summary

Daikin Applied Americas Inc is seeking a Remote Monitoring Specialist I for full-time remote work. You will monitor building automation systems, troubleshoot issues, and support HVAC technicians remotely.

The role involves escalating to local offices and maintaining certifications, with a focus on safety and service quality. The position offers training in Building Automation and HVAC technologies, exposure to Daikin and third-party systems, and growth opportunities within a global leader in

Qualifications

• High School Diploma or GED required.
• Technical training and 0-2 years of experience preferred.
• Valid Driver’s License and clean driving record required.
• Rotational Emergency Call Support as required.
• Local license/training card as required by local law.

Responsibilities

• Provide responsive, professional customer service to build long-term relationships.
• Identify, analyze, diagnose, and troubleshoot direct digital control systems.
• Provide controls technical support to HVAC technicians.
• Record and report billing, inventory, timecards, and other reports in a timely manner.
• Explain technical information to both technical and non-technical audiences.

Skills

BAS knowledge

HVAC basics

Customer service

Education

High School Diploma or GED

Technical training

Tools

BACnet

Niagara AX/4

OSHA 10

Modbus TCP/RTU

LON

Job description

Join the world's largest HVAC company! Daikin Applied is seeking a full-time Remote Monitoring Specialist I. In this role, you will be responsible for monitoring building automation systems remotely, providing customer service, troubleshooting system issues, and contacting local offices to provide service of commercial building digital control systems. These responsibilities will increase based on exposure to tasks, ability to develop troubleshooting skill set, and consistent and accurate completion of assignments. The Building Automation Systems (BAS) you will be monitoring and troubleshooting includes but is not limited to Daikin branded controls or third-party controls system. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! Location: Remote

What you will do:

• Provide responsive and professional customer service with the goal of building and maintaining long-term customer relationships
• Identify, analyze, diagnose, and troubleshoot direct digital control systems
• Provide controls technical support to HVAC technicians
• Record and report billing, inventory, timecards, technician tip reports, and other articles as required and in a timely manner
• Interact with customers by offering status reports before, during, and after each call and explain technical information to both technical and non-technical audiences
• Participate in available training through regional technician trainers, off-site learning modules, and Daikin Learning.
• Maintain all required certifications and continue to develop new skill sets
• Ensure standards, policies, and procedures are always upheld
• Follow all OSHA and Daikin Applied safety policies and procedures

What’s in it for you:

• Factory Certified Training, Online Training Courses, or other professional on the job training in the Building Automation and HVAC Industry
• The opportunity to work with all types of Building Automation Systems and cutting-edge technologies such as Intelligent Equipment Daikin Applied provides technicians with laptops, mobile devices, and other technologies
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
• The opportunity to work for a leading innovator in HVAC and Building Automation where you can make a difference in environmental initiatives to create a more sustainable world for all

Minimum Qualifications:

• High School Diploma or GED
• Technical training and 0-2 years of equivalent combination of education and experience
• Valid Driver’s License and acceptable driving record
• Rotational Emergency Call Support as required
• Required license(s) and/or training card as required by local law district
• Work visa sponsorship is not available for this position

Preferred Qualifications:

• Experience in BAS, HVAC, or related industry
• BACnet protocol fundamentals
• Competency in the operation of HVAC equipment and controls
• Ability to read low voltage wiring diagrams and controls flow diagrams
• Niagara AX and/or Niagara 4 certification
• Experience with any common integration protocols such as: BACnet MST / IP, LON, Modbus TCP / RTU, Ethernet OIP, MQTT, or SQL
• Strong computer skills, including computer networking fundamentals
• OSHA 10 within 90 days of hire (Daikin provides this training during onboarding process)
• Current first aid / CPR card

Benefits:

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

The typical hourly pay rate for this position ranges from $27.60 - $44.29 in Tennessee. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied! Building a more sustainable planet. Creating comfortable, healthy spaces for people to connect, live and work. Perfecting the air we share. Daikin Applied is not just an HVAC company. We're part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We're innovators and leaders. Not only as a business, but as individuals. We’re not just innovating on the outside. We’re doing these beyond. I guess something. Over the past several years, we’ve proudly welcomed several organizations into our family, each bringing unique strengths, deep expertise, and talented teams. As we continue to grow, these partners play a vital role in expanding our capabilities and shaping the future of our organization. Whichever Daikin Applied company you join, you’ll be part of a unified, supportive environment where you can make an impact and grow your career.