Remote BAS & HVAC Support Specialist

Trane Technologies plc; Fishers (IN); On-site; USD 39,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Family building benefits

Job summary

Trane Technologies plc is seeking an On-Demand Remote Support Specialist to join the Digital Services Team. You will champion a remote-resolution approach, troubleshooting BAS/HVAC issues via cloud diagnostics for contract and warranty customers, and enabling field technicians when on-site visits are needed.

You will work across Salesforce, Trane Cloud, and regional platforms to optimize building performance, coordinate with engineers and account managers, and deliver measurable improvements in

Qualifications

• Hands-on knowledge of Building Automation Systems (BAS) and commercial HVAC equipment.
• Solid understanding of database management, IP networking, and BAS protocols (BACnet, LonTalk, Modbus).
• Proficient with MS Office and CRM platform (Salesforce).
• Excellent problem-solving, critical thinking, and adaptability to non-standard situations.
• Strong written and verbal communication with internal teams and customers.

Responsibilities

• Remote technical support and triage for regional customers, diagnosing BAS/HVAC remotely.
• Monitor and patch building systems, ECMs, and firmware upgrades.
• Manage direct-access cases, verify warranties and service agreements, and communicate resolutions to customers.
• Prepare data-driven reports and coordinate with teams to design comprehensive client solutions.

Skills

BAS knowledge

Networking & protocols

Software proficiency

Problem-solving

Communication

Collaborative spirit

Tools

Salesforce

Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook)

Job description

Trane Technologies plc is seeking an On-Demand Remote Support Specialist to join the Digital Services Team. You will champion a remote-resolution approach, troubleshooting BAS/HVAC issues via cloud diagnostics for contract and warranty customers, and enabling field technicians when on-site visits are needed.

You will work across Salesforce, Trane Cloud, and regional platforms to optimize building performance, coordinate with engineers and account managers, and deliver measurable improvements in