Remote Monitoring Specialist

Daikin Applied Ltd.; United States; Remote; USD 38,000 - 61,000; Full time

Benefits offered by this job

Laptop provided to technicians

Mobile devices supplied

Ongoing training and certification

Job summary

Daikin Applied is seeking a Remote Monitoring Specialist I for a full-time remote role. You will monitor building automation systems remotely, troubleshoot, and support HVAC technicians while coordinating with local offices as needed.

Responsibilities include handling customer inquiries, reporting, and maintaining certifications. The role emphasizes safety, continuous learning, and adherence to Daikin policies in a dynamic building automation environment.

Qualifications

• High school diploma or GED required
• 0-2 years of related education/experience
• Valid driver's license with acceptable record
• Rotational emergency call support as required
• Work visa sponsorship not available

Responsibilities

• Provide responsive and professional customer service to build long-term relationships
• Identify, analyze, diagnose, and troubleshoot direct digital control systems
• Provide controls technical support to HVAC technicians
• Record and report billing, inventory, timecards, technician tip reports and other items promptly
• Communicate status reports before, during, and after calls to technical and non-technical audiences
• Participate in Daikin Learning and maintain required certifications
• Adhere to all policies, standards and safety procedures

Job description

Join the world's largest HVAC company!

Daikin Applied is seeking a full-time Remote Monitoring Specialist I . In this role, you will be responsible for monitoring building automation systems remotely, providing customer service, troubleshooting system issues, and contacting local offices to provide service of commercial building digital control systems. These responsibilities will increase based on exposure to tasks, ability to develop troubleshooting skill set, and consistent and accurate completion of assignments. The Building Automation Systems (BAS) you will be monitoring and troubleshooting includes but is not limited to Daikin branded controls or third-party controls system. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Remote

What you will do:

• Provide responsive and professional customer service with the goal of building and maintaining long-term customer relationships
• Identify, analyze, diagnose, and troubleshoot direct digital control systems
• Provide controls technical support to HVAC technicians
• Record and report billing, inventory, timecards, technician tip reports, and other articles as required and in a timely manner
• Interact with customers by offering status reports before, during, and after each call and explain technical information to both technical and non-technical audiences
• Participate in available training through regional technician trainers, off-site learning modules, and Daikin Learning. Maintain all required certifications and continue to develop new skill sets
• Ensure standards, policies, and procedures are always upheld
• Follow all OSHA and Daikin Applied safety policies and procedures

What's in it for you:

• Factory Certified Training, Online Training Courses, or other professional on the job training in the Building Automation and HVAC Industry
• The opportunity to work with all types of Building Automation Systems and cutting-edge technologies such as Intelligent Equipment
• Daikin Applied provides technicians with laptops, mobile devices, and other technologies
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
• The opportunity to work for a leading innovator in HVAC and Building Automation where you can make a difference in environmental initiatives to create a more sustainable world for all

Minimum Qualifications:

• High School Diploma or GED
• Technical training and 0-2 years of equivalent combination of education and experience
• Valid Driver's License and acceptable driving record
• Rotational Emergency Call Support as required
• Required license(s) and/or training card as required by local law district
• Work visa sponsorship is not available for this position

Preferred Qualifications:

• Experience in BAS, HVAC, or related industry
• BACnet protocol fundamentals
• Competency in the operation of HVAC equipment and controls
• Ability to read low voltage wiring diagrams and controls flow diagrams
• Niagara AX and/or Niagara 4 certification
• Experience with any common integration protocols such as: BACnet MST / IP, LON, Modbus TCP / RTU, Ethernet OIP, MQTT, or SQL
• Strong computer skills, including computer networking fundamentals
• OSHA 10 within 90 days of hire (Daikin provides this training during onboarding process)
• Current first aid / CPR card

Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

The typical hourly pay rate for this position ranges from $27.60 - $44.29 in Tennessee . Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

Employment is contingent upon successful completion of pre-employment requirements, including verification of employment history, education, background screening, and drug testing where permitted by law. Safety-sensitive positions may require cannabis (marijuana) testing. All testing and employment decisions will comply with applicable federal, state, and local laws.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!