Remote Banking Support Specialist

Alabama One; Tuscaloosa (AL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Alabama ONE is seeking a Contact Center Agent to handle inbound calls and support members through our remote branch experience. You will assist via phone, text, chat, and secure messaging, guiding customers on products and services and resolving issues to ensure excellent service.

The ideal candidate has a high school diploma or GED, strong communication skills, and experience in a call center or customer service role.

Qualifications

• High School Diploma or GED required.
• Previous customer service or call center experience preferred.
• Strong verbal and written communication is essential.
• Good computer skills and the ability to operate multiple systems.

Responsibilities

• Assist members via inbound calls, text, chat, and secure messaging.
• Provide guidance and information on products and services.
• Maintain knowledge of policies and procedures through ongoing learning.
• Perform other duties as assigned.

Skills

Customer service

Call center experience

Communication skills

Typing / computer proficiency

Education

High School Diploma or GED

Tools

Phone system

Secure messaging systems

Chat banking

Job description

Alabama ONE is seeking a Contact Center Agent to handle inbound calls and support members through our remote branch experience. You will assist via phone, text, chat, and secure messaging, guiding customers on products and services and resolving issues to ensure excellent service.

The ideal candidate has a high school diploma or GED, strong communication skills, and experience in a call center or customer service role.