Digital Banking Specialist: Fraud & Tech Support

BankFirst Financial Services; Tuscaloosa (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

BankFirst Financial Services is seeking an Electronic Banking Specialist in Tuscaloosa, AL to manage daily digital banking operations and support branch staff and call center agents. The role focuses on high-risk workflows, such as mobile deposits, limit changes, and fraud monitoring, ensuring secure processing within bank policy.

Ideal candidates will have a high school diploma, some banking experience, and familiarity with Microsoft and Google applications.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Previous banking experience and knowledge of banking systems preferred.
• Technical Savvy: Ability to operate computer equipment and knowledge of Microsoft and Google applications.

Responsibilities

• Mobile Deposit Management: Manage Mobile Deposit registrations and process limit changes.
• Bill Pay Management: Manage profile change requests and process limit changes.
• Fraud Mitigation & Review: Monitor daily digital banking reports to identify unusual transaction activity.
• Fraud Incident Response: Review online banking history upon notification of a compromise to identify unusual transaction history.
• Digital Communication Management: Manage the information email account, providing professional, timely responses or routing to the correct department.
• Core Maintenance: Perform backend maintenance on user profiles, including adding/removing accounts, etc.
• Internal Support: Act as the Tier 2 resource for employees who require technical assistance or clarification on electronic banking procedures.
• Other duties: May be assigned by the Electronic Banking Manager.

Skills

Technical Savvy

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

BankFirst Financial Services is seeking an Electronic Banking Specialist in Tuscaloosa, AL to manage daily digital banking operations and support branch staff and call center agents. The role focuses on high-risk workflows, such as mobile deposits, limit changes, and fraud monitoring, ensuring secure processing within bank policy.

Ideal candidates will have a high school diploma, some banking experience, and familiarity with Microsoft and Google applications.