Member Banking Support Specialist

Alabama One Credit Union; Tuscaloosa (AL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Alabama ONE Credit Union is seeking a Contact Center Agent to guide members across channels—phone, text, email and online chat—delivering swift, accurate banking support and solutions. You will assist with Digital Banking, Telephone Banking, and debit/credit card maintenance, using Alabama ONE tools and processes to ensure a seamless member experience.

A strong customer-service mindset is essential. Ideal candidates enjoy problem solving, clear written and verbal communication, and can multitask

Qualifikationen

• High School Diploma or GED with prior customer service or call center experience.
• Strong passion for delivering exceptional and professional customer service.
• Effective verbal and written communication skills.
• High level of technical proficiency and ability to multitask across computer applications.
• Experience in a call center or financial institution preferred.

Aufgaben

• Assist members via a phone system, text, email, online chat, and secure messaging.
• Support digital banking and telephone banking services.
• Maintain debit/credit card information and core system daily banking tasks.
• Utilize Alabama ONE resources to provide guidance and information to members.
• Engage in ongoing feedback, training, and adherence to AOCU policies and processes.
• Perform other duties as assigned.

Kenntnisse

Customer service

Verbal communication

Written communication

Technical proficiency

Multitasking

Ausbildung

High School Diploma or GED

Jobbeschreibung

Alabama ONE Credit Union is seeking a Contact Center Agent to guide members across channels—phone, text, email and online chat—delivering swift, accurate banking support and solutions. You will assist with Digital Banking, Telephone Banking, and debit/credit card maintenance, using Alabama ONE tools and processes to ensure a seamless member experience.

A strong customer-service mindset is essential. Ideal candidates enjoy problem solving, clear written and verbal communication, and can multitask