Remote Banking Support Specialist

Alabama One Credit Union; Tuscaloosa (AL); On-site; USD 21,000 - 26,000; Full time

Job summary

Alabama One Credit Union in Tuscaloosa is seeking a Contact Center Agent to support members through the remote branch channels, handling inbound calls and guiding through transactions and inquiries.

You will participate in ongoing training to maintain knowledge of products and services, and resolve issues to ensure top-notch member service across phone, text, chat, and secure messaging.

Qualifications

• High School Diploma or GED required.
• Previous customer service or call center experience.
• Strong verbal and written communication skills.
• High technical proficiency and ability to operate multiple computer systems.
• Experience in a financial institution preferred.

Responsibilities

• Utilize phone, text, chat, and secure messaging systems to assist members with banking needs.
• Provide guidance and information about products and services.
• Participate in ongoing learning to maintain knowledge of AOCU policies, procedures, and processes.
• Other duties as assigned.

Job description

Alabama One Credit Union in Tuscaloosa is seeking a Contact Center Agent to support members through the remote branch channels, handling inbound calls and guiding through transactions and inquiries.

You will participate in ongoing training to maintain knowledge of products and services, and resolve issues to ensure top-notch member service across phone, text, chat, and secure messaging.