Branch Operations Specialist — Service & Compliance Expert

Alabama Credit Union; Tuscaloosa (AL); In loco; USD 38.000 - 48.000; Tempo pieno

Descrizione del lavoro

Alabama Credit Union in West Alabama is seeking a Branch Operations Support Professional to assist branch staff with ACU policies, procedures, and applications including new accounts, branch cash machines, and e-services. You will respond promptly and courteously to resolve issues under Branch Operating Standards.

The role requires at least two years of ACU experience, strong knowledge of e-services and branch operations, and familiarity with governmental regulations for financial institutions.

Competenze

• Two years of ACU experience in branch operations or member care.
• Superior knowledge of ACU e-services and branch cash machine operations.
• Understanding of governmental regulations for financial institutions.
• Notary and Medallion rules and regulations.
• Ongoing education for self and others.

Mansioni

• Handle phone, email, IM, and help desk tickets for inquiries.
• Support information prep and maintain internal knowledge base.
• Coordinate with support departments for problem resolution.
• Assist with reporting for training and development.
• Complete back-office deposit account reports as assigned.

Conoscenze

ACU experience

e-services knowledge

attention to detail

Notary & Medallion rules

Strumenti

Corelation system

Descrizione del lavoro

Alabama Credit Union in West Alabama is seeking a Branch Operations Support Professional to assist branch staff with ACU policies, procedures, and applications including new accounts, branch cash machines, and e-services. You will respond promptly and courteously to resolve issues under Branch Operating Standards.

The role requires at least two years of ACU experience, strong knowledge of e-services and branch operations, and familiarity with governmental regulations for financial institutions.