Remote Banking App Operations Analyst

Jobgether; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Remote work worldwide

Fixed-term contract

Immediate start

Job summary

Jobgether is seeking an IT Support Analyst - Application Operations for a partner company, based in the United States. The role supports critical banking apps, investigates incidents, and drives stability across monitoring, configuration, and access management.

You will collaborate with developers, vendors and IT teams to resolve issues and improve service delivery. The ideal candidate has strong analytical skills, experience with Jira/Confluence, and a focus on secure, reliable banking

Qualifications

• Experience in IT application support or application operations in a complex enterprise/financial services environment.
• Knowledge of IT service management processes including incident and problem management.
• Experience using Jira and Confluence.
• Strong analytical and problem-solving abilities to diagnose complex issues.
• Familiarity with banking applications, IT security policies is a plus.

Responsibilities

• Analyze recurring IT incidents, identify root causes, and implement sustainable corrective measures to improve application reliability and reduce service disruptions.
• Investigate, reproduce, and troubleshoot application errors in test environments with developers, vendors and internal teams.
• Monitor banking applications and IT systems; optimize monitoring; identify opportunities for automation and improvements.
• Configure and administer banking applications (OpenLease) including settings, workflows and user roles.
• Provide 1st- and 2nd-level application support; participate in major incident management.
• Process user access requests and maintain permissions per security policies.
• Document investigations, workarounds, changes, and incident resolutions; maintain knowledge base.
• Support continuous improvement across application operations and IT service delivery.

Skills

Analytical thinking

Problem solving

Communication skills (English & German

Collaboration

Adaptability

Tools

Jira

Confluence

Splunk

SQL basics

Job description

Jobgether is seeking an IT Support Analyst - Application Operations for a partner company, based in the United States. The role supports critical banking apps, investigates incidents, and drives stability across monitoring, configuration, and access management.

You will collaborate with developers, vendors and IT teams to resolve issues and improve service delivery. The ideal candidate has strong analytical skills, experience with Jira/Confluence, and a focus on secure, reliable banking