Remote Bankcard Customer Care Specialist

Allianz; Lakeland (FL); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Career development

Paid time off

Job summary

Allianz is seeking a remote Customer Service role based in Florida or Virginia to assist credit card holders and policy inquiries. You will handle inbound calls and emails, build rapport, and provide accurate solutions while maintaining CRM data in PeopleSoft.

A minimum of two years in customer service and strong communication are required. You will work in a fast-paced environment, supported by AI and data analytics, with opportunities for growth and development.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong customer service mindset with a commitment to delivering high-quality support.
• Ability to manage multiple tasks in a fast-paced setting while maintaining accuracy and attention to detail.
• Fully remote role; reside in Virginia or Florida with a reasonable commute to Richmond, VA or Lakeland, FL offices.

Responsibilities

• Handle inbound customer inquiries via phone and email with professionalism, empathy, and efficiency.
• Anticipate customer needs and provide accurate, timely, and relevant solutions.
• Build rapport with customers to ensure satisfaction and a positive experience.
• Maintain a strong understanding of existing products, new offerings, and policy updates to effectively support customer needs.
• Accurately input and maintain customer information in CRM systems (e.g., PeopleSoft) in accordance with guidelines.
• Research customer accounts and resolve pending policy inquiries, including Bankcard-related requests.
• Respond to inbound calls from credit card holders regarding benefits, claims, and policy-related questions.
• Initiate and support the claims process by providing documentation, forms, and status updates as requested.
• Escalate complex customer concerns to management when resolution cannot be achieved independently.
• Collaborate with team members to support customer service needs and maintain team efficiency.
• Work with AI, ML, data analytics and cloud-based tools, using insights with data governance, security and ethics.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

PeopleSoft CRM

Job description

Allianz is seeking a remote Customer Service role based in Florida or Virginia to assist credit card holders and policy inquiries. You will handle inbound calls and emails, build rapport, and provide accurate solutions while maintaining CRM data in PeopleSoft.

A minimum of two years in customer service and strong communication are required. You will work in a fast-paced environment, supported by AI and data analytics, with opportunities for growth and development.