Remote Bankcard Support Specialist

Allianz Partners; Lakeland (FL); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Job summary

Allianz Partners is seeking a remote Customer Service role based in Florida or Virginia, offering growth in a fast-paced environment. You will handle inbound inquiries, resolve policy questions, and maintain accurate customer records using CRM tools like PeopleSoft. A two-year customer service background and strong communication skills are required.

The position emphasizes empathetic service, cross-team collaboration, and adherence to data governance standards in a AI-enabled recruitment setting.

Qualifications

• Two years of experience in a customer service or call center environment.
• Excellent verbal and written communication skills.
• Strong customer service mindset with a commitment to quality support.
• Ability to manage multiple tasks in a fast-paced setting with accuracy.

Responsibilities

• Handle inbound customer inquiries via phone and email with professionalism and empathy.
• Provide accurate, timely solutions and build rapport with customers.
• Input and maintain customer information in CRM systems (PeopleSoft) per guidelines.
• Research customer accounts and resolve policy inquiries, including card-related requests.
• Escalate complex issues to management when needed; collaborate with team to maintain efficiency.

Skills

Customer service

Communication

Multitasking

Query resolution

Education

High school diploma or equivalent

Tools

PeopleSoft

Job description

Allianz Partners is seeking a remote Customer Service role based in Florida or Virginia, offering growth in a fast-paced environment. You will handle inbound inquiries, resolve policy questions, and maintain accurate customer records using CRM tools like PeopleSoft. A two-year customer service background and strong communication skills are required.

The position emphasizes empathetic service, cross-team collaboration, and adherence to data governance standards in a AI-enabled recruitment setting.