Remote Contact Center Customer Experience Specialist

U.S. Bank; Athens (GA); Remoto; USD 28.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare (medical, dental, vision)

Life insurance

Disability coverage

Parental leave

Retirement plan (401(k))

Paid vacation

Descrizione del lavoro

U.S. Bank is seeking a remote Customer Service Associate to handle telephone and email inquiries, resolve issues, and support customers in making informed financial decisions. The role requires familiarity with banking products, strong communication, and the ability to navigate multiple systems to deliver accurate information.

In this remote position, you will join teams across the U.S. to assist customers, with a preferred proximity to hubs like Atlanta or nearby cities.

Competenze

• High school diploma or equivalent.
• Typically has training/experience in contact center customer service or related area.

Mansioni

• Provide high level customer service by responding to telephone or email inquiries and problems.
• Research and resolve issues related to fraud support and internet operations.
• Liaise between customers and bank departments to resolve complex issues.
• Respond to inquiries using multiple systems with professionalism and accuracy.

Conoscenze

Customer service

Phone support

Problem solving

Communication

Multitasking

Bilingual Spanish

Microsoft Office

Formazione

High school diploma

Strumenti

CRM systems

Windows OS

Internet browser

Descrizione del lavoro

U.S. Bank is seeking a remote Customer Service Associate to handle telephone and email inquiries, resolve issues, and support customers in making informed financial decisions. The role requires familiarity with banking products, strong communication, and the ability to navigate multiple systems to deliver accurate information.

In this remote position, you will join teams across the U.S. to assist customers, with a preferred proximity to hubs like Atlanta or nearby cities.