Remote Bankcard Support Specialist

Allianz Partners; Richmond (VA); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plans

Paid time off

Job summary

Allianz Partners seeks a Customer Service Associate to handle inbound inquiries by phone and email, delivering solutions with empathy in a remote setting. You will maintain CRM data, resolve policy questions, and support the claims process as needed.

Requirements include at least two years in customer service, excellent communication skills, and the ability to multitask in a fast-paced environment. Reside in VA or FL with occasional office visits.

Qualifications

• Two years in customer service or call center environment.
• Excellent verbal and written communication skills.
• Commitment to delivering high-quality support.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Handle inbound customer inquiries via phone and email with professionalism and empathy.
• Provide accurate, timely, and relevant solutions and build rapport with customers.
• Maintain customer information in CRM systems per guidelines.
• Resolve policy inquiries and assist with the claims process when needed.
• Escalate complex concerns to management when required.
• Collaborate with teammates to support customer service needs.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Allianz Partners seeks a Customer Service Associate to handle inbound inquiries by phone and email, delivering solutions with empathy in a remote setting. You will maintain CRM data, resolve policy questions, and support the claims process as needed.

Requirements include at least two years in customer service, excellent communication skills, and the ability to multitask in a fast-paced environment. Reside in VA or FL with occasional office visits.