Customer Service Representative - Missouri

First Bank; Missouri; Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Hybrid work environment

Fully remote options

Job summary

First Bank is seeking a Customer Service Representative in Missouri to deliver excellent client experiences via our phone channel. The role operates with a schedule that includes weekday evenings and rotating Saturdays, with a hybrid/remote setup reflecting the bank's flexible work environment.

Responsibilities include handling Tier 1 inquiries, assessing needs, and routing to specialists when needed, while maintaining standard quality service and contributing to team goals.

Qualifications

• High school diploma or GED required.
• Minimum 1 year client service experience and/or training; or equivalent combination of education and experience.
• Previous contact call center experience preferred.
• Intermediate to advanced knowledge of Microsoft Office and business software required.

Responsibilities

• Serve as the first point of contact for Tier 1 support and service requests from our clients.
• Analyze client requests, set expectations, and escalate to Tier-2 or higher as needed.
• Search for answers through documentation, knowledge bases, and communities to provide resolutions.
• Contribute to individual, team and First Bank performance goals.
• Learn internal systems, processes and quality service standards.
• Build connections with First Bank team members you interact with regularly.

Skills

Client service experience

Call center experience

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Customer Service Representative - Missouri

#3556

remote, Missouri, United States

About this Role

Our Service Center Representatives are responsible for providing an excellent client experience by meeting client needs regarding financial and service inquiries from our phone channel.

Work Schedule: 12:30 PM to 9:00 PM CST, Monday through Friday; 9:00 AM to 5:30 PM on rotating Saturdays (every third week), with one weekday off during weeks in which a Saturday shift is worked.

In this Role You Will

• Serve as the first point of contact for Tier 1 support issues and service requests for our clients and make sound decisions quickly.
• Be a friendly voice/representative of First Bank, analyzing client requests, setting appropriate expectations and forwarding them to specialized Service Representative experts (Tier-2 and above) if needed.
• Be resourceful in searching for answers through documentation, knowledge base, communities and provide informational request resolutions.
• Contributing to the accomplishment of individual, team and First Bank performance goals
• Learn internal systems, processes and master quality service standards
• Make connections with First Bank team members with whom you will be interacting most frequently

Qualifications, Competencies and Skills

• High school diploma or general education degree (GED) required
• A minimum of 1 year client service experience and/or training; or equivalent combination of education and experience.
• Previous contact call center experience preferred.
• Intermediate to advanced comprehensive knowledge and experience with Microsoft Office and business-related software required.

Compensation Disclosure

The range for this role takes into account many factors that First Bank considers when making hiring decisions, including but not limited to prior experience, skill set, training, and other internal business and organizational factors. First Bank generally does not hire at or near the top of the stated range. The range is driven by the geographic location of the anticipated hiring location; however, the specific range may vary depending on the geographic location for remote positions. Compensation decisions depend on the specific facts and circumstances of each hiring instance.

A reasonable estimate of the current pay range is $16.60 - $18.50

About Us

Be a part of a growing company that is truly committed to its employees and clients. Consider joining the First Bank family. As a member of our family, you are part of one of the largest independent banks in the U.S. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future.

Diversity

At First Bank one of our biggest strengths is the diversity of our people. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization. We encourage diversity by actively seeking employees from various backgrounds, walks of life, and job skills. We strongly encourage you to apply whenever a First Bank job opportunity interests you.

First Bank is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Attn: Applicants interested in a San Francisco based position: First Bank will consider qualified applicants with a criminal history in a manner consistent with the San Francisco Fair Chance Ordinance.

At First Bank, we embrace a hybrid work environment which allows employees to work at an alternative location depending upon the needs of their job and team. The in-office days are designed to inspire increased collaboration, development, productivity, and quick decision making.

Hybrid schedules should include at least two full days in the office with more or all in-office days expected of our client facing teams and the groups that support them in the business.

Fully Remote