Remote Background Verification Specialist

Entrata; Northern (KY); Hybrid; USD 43,069,000 - 66,188,000; Full time

Benefits offered by this job

Remote/hybrid options

Medical/dental/vision coverage

HSA/FSA options

401(k) with employer match

Wellness programs

Job summary

Entrata is seeking a Background Verification Analyst to carry out manual criminal reviews and develop expertise in consumer rights and disputes. You will help clients understand screening results while ensuring compliance with federal/state laws in a fast-paced environment.

Responsibilities include reviewing records, maintaining software proficiency, handling client inquiries by phone and email, and delivering timely updates to stakeholders.

Qualifications

• Strong attention to detail and ability to work in a fast-paced environment.
• Quick adaptability to new processes and procedures.
• Excellent verbal and written communication skills.
• Ability to follow established rules and regulations.
• Professional attitude with the ability to collaborate effectively.
• Capability to manage and de-escalate high-stress conversations over the phone.
• Willingness to learn and accept coaching.

Responsibilities

• Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients.
• Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations.
• Manage and respond to inquiries from clients and consumers via phone and email.
• Provide guidance to clients and consumers on the next steps in the screening process.
• Deliver accurate and timely updates on open tasks to relevant stakeholders.
• Assist peers and co‑workers with workload management and problem resolution.
• Participate in ongoing training sessions and team meetings.

Skills

Attention to detail

Adaptability

Verbal & written communication

FCRA compliance

Client communication

Education

Bachelor's degree preferred

Job description

Entrata is seeking a Background Verification Analyst to carry out manual criminal reviews and develop expertise in consumer rights and disputes. You will help clients understand screening results while ensuring compliance with federal/state laws in a fast-paced environment.

Responsibilities include reviewing records, maintaining software proficiency, handling client inquiries by phone and email, and delivering timely updates to stakeholders.