Criminal Background Research Specialist

Informdata Llc; Boston (MA); On-site; USD 19,000 - 28,000; Full time

Job summary

InformData seeks a Criminal Field Researcher to research public records and determine criminal/civil history for applicants. You will validate identities, support client decisions, and deliver reliable background checks. Join a team focused on safety and trust in our communities.

You will build relationships with court personnel, perform record searches, and enter results with precise notes. Overtime may be required to meet deadlines and maintain quality standards.

Qualifications

• High School diploma or equivalent.
• Proficient in MS Word, Excel, Outlook and PowerPoint.
• Type at least 35 words per minute.
• Strong attention to detail and accuracy.
• Access to reliable transportation, computer, and internet.

Responsibilities

• Build relationships with court personnel and members of the public.
• Perform research using public records indexes to retrieve relevant information.
• Enter results into proprietary systems, marking them as “clear” (no information found) or recording information found in the court's primary index according to client instructions.
• Proactively communicate with the Supervisor regarding court holidays, closures, or delays, ensuring timely updates to InformData.
• Provide timely updates to the Supervisor on any issues that could impact business operations or customer commitments.
• Notify the Supervisor about courthouse structure updates, changes in processes, or fee adjustments.
• Serve as a back-up for other Field Researchers within the designated area as needed.
• Adhere to InformData’s Quality and Turnaround Time (TAT) standards.
• Report any quality concerns or trending issues to the Supervisor promptly.
• Support the ordering and completion of court copy requests.
• Conduct searches in surrounding areas or through online research when assigned.
• Eligible employees may have the opportunity to participate in a performance-based incentive program, which may provide additional compensation based on program terms and individual or team performance.

Skills

Public records research

Background checks

Attention to detail

Communication

Education

High School diploma or equivalent

Tools

MS Word

MS Excel

Outlook

PowerPoint

Job description

InformData seeks a Criminal Field Researcher to research public records and determine criminal/civil history for applicants. You will validate identities, support client decisions, and deliver reliable background checks. Join a team focused on safety and trust in our communities.

You will build relationships with court personnel, perform record searches, and enter results with precise notes. Overtime may be required to meet deadlines and maintain quality standards.