Remote Background Screening Support Specialist

Cisive; Maryland; Hybrid; USD 40,000 - 50,000; Full time

Job summary

Cisive is seeking a dedicated professional to assist candidates with background screenings. This role involves engaging with candidates to gather necessary documentation and guiding them through the screening process.

Candidates will utilize their customer service skills to handle inquiries and ensure compliance with FCRA regulations. Strong communication and multi-tasking abilities are essential for success in this position, which may be performed in an office or remote environment.

Qualifications

• Prior customer service experience, particularly with high-volume calls.
• Knowledge of FCRA regulations and certification requirements.
• Excellent communication and time-management skills.

Responsibilities

• Engage candidates for supporting documents for background checks.
• Assist candidates with disputes or consumer statements.
• Guide candidates through the screening process.

Skills

Customer service experience

Communication skills

Time-management skills

Multi-tasking ability

Proficiency in Microsoft Office

Job description

Cisive is seeking a dedicated professional to assist candidates with background screenings. This role involves engaging with candidates to gather necessary documentation and guiding them through the screening process.

Candidates will utilize their customer service skills to handle inquiries and ensure compliance with FCRA regulations. Strong communication and multi-tasking abilities are essential for success in this position, which may be performed in an office or remote environment.