Remote Backend Engineer for IVR & Conversational AI

KellyMitchell Group; Chicago (IL); Remote; USD 72,000 - 103,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

KellyMitchell is seeking a Software Developer for a leading global airline to strengthen customer service through contact center technologies, conversational experiences, and backend automation.

This remote contract role focuses on building and maintaining voice and chat solutions that empower self-service and assist contact center agents, with collaboration across security, cloud, and infrastructure teams.

Qualifications

• Experience developing backend applications and services with Node.js.
• Experience with IVR systems, contact center technologies, chatbots, or conversational applications.
• Experience with conversational AI platforms such as AWS Lex or Google Dialogflow, or natural language processing (NLP).
• Experience with AWS services, particularly Lambda and DynamoDB.
• Experience building or supporting backend services and REST APIs.
• Experience with application integrations, workflows, and automation.
• Strong troubleshooting and problem-solving skills across connected applications and systems.
• Understanding of how frontend applications interact with backend services.
• Ability to take ownership of technical solutions and support them through ongoing development and maintenance.
• Strong communication and collaboration skills, with the ability to work independently.

Responsibilities

• Develop and maintain backend services and automation supporting voice and chat applications.
• Build and enhance IVR and conversational solutions that identify customer intent, manage interaction flows, and route requests appropriately.
• Integrate applications, backend services, APIs, and third-party platforms to support end-to-end workflows.
• Develop and improve customer self-service capabilities and contact center automation.
• Troubleshoot application issues across backend services, integrations, and connected systems.
• Take ownership of assigned solutions, including development, maintenance, and ongoing improvements.
• Collaborate with application, cloud, security, and infrastructure teams on modernization and cloud migration initiatives.

Skills

Node.js

IVR systems

AWS Lex

Dialogflow

NLP

AWS Lambda

DynamoDB

REST APIs

Workflow automation

Troubleshooting

Frontend-backend awareness

Ownership mindset

Communication

Tools

Azure

React

Angular

Vue

CI/CD

Job description

KellyMitchell is seeking a Software Developer for a leading global airline to strengthen customer service through contact center technologies, conversational experiences, and backend automation.

This remote contract role focuses on building and maintaining voice and chat solutions that empower self-service and assist contact center agents, with collaboration across security, cloud, and infrastructure teams.