Remote Back Office Coordinator

Talentoma; Michigan; Remote; USD 39,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Maternity leave

Bonus opportunities

Stipends

Job summary

Talentoma seeks an entry-level Back Office Representative to support daily operations from a fully remote home office in Michigan. You will review and route requests, ensure data quality, and keep internal teams updated on status and progress.

The role requires strong written communication, attention to detail, and the ability to follow documented procedures while maintaining a 40-hour weekly commitment.

Qualifications

• No formal experience required; related experience preferred.
• Familiar with Zoho CRM, Smartsheet, and Excel.
• Strong written communication and attention to detail.
• Ability to follow written procedures and stay focused.
• Authorized to work in the United States.

Responsibilities

• Review incoming requests from queues, emails, service tickets, and internal messages, and sort by type and urgency.
• Check details for completeness and identify missing or unclear items before work begins.
• Enter and update status, contact details, service information, and notes in Zoho CRM.
• Maintain task lists and handoff dates in Smartsheet for visibility across teams.
• Use Excel to organize trackers and reconcile updates with system entries.
• Follow procedures to complete routine back office transactions and categorize requests.
• Escalate exceptions and issues to the operations team lead with notes.
• Provide timely status updates and confirm completed transfers for action.
• Review completed items for accuracy, notes, and follow-up needs.

Skills

Attention to detail

Written communication

Queue management

Prioritization

Remote work readiness

Education

High school diploma or equivalent

Tools

Zoho CRM

Smartsheet

Microsoft Excel

Job description

Talentoma seeks an entry-level Back Office Representative to support daily operations from a fully remote home office in Michigan. You will review and route requests, ensure data quality, and keep internal teams updated on status and progress.

The role requires strong written communication, attention to detail, and the ability to follow documented procedures while maintaining a 40-hour weekly commitment.