Remote B2B Support Specialist (German & English)

Sendcloud; United States; Remote; USD 36,000 - 58,000; Full time

Benefits offered by this job

Learning budget (€2,000)

Meal card (€7.63/day)

Paid vacations 22 days/year

Sabbatical 4 weeks every 3 years

Home office budget (€500)

Virtual team socials

Job summary

Sendcloud is recruiting a Customer Support Consultant to act as the primary contact for our B2B merchants, guiding them through onboarding and handling shipping escalations with speed and clarity. You will manage a multichannel queue and resolve issues from tracking to platform integrations, ensuring a high level of service across calls, chat, and tickets.

You’ll develop specialized product knowledge, with a clear path to roles in QA, coaching, or process improvement as you grow with the team.

Qualifications

• Fluent/proficient in German and English (spoken and written).
• Based in Vale Do Tejo region or willing to work remotely from Lisbon area.
• Strong multitasking and communication skills for a B2B support role.

Responsibilities

• Handle onboarding questions and complex shipping escalations for B2B merchants.
• Manage multichannel queues across calls, live chat, and tickets with quality and speed.
• Resolve issues like delays, billing questions, and integrations to ensure a positive merchant experience.
• Build expertise for potential growth into QA, coaching, or process improvement.
• Collaborate with Support team to share knowledge and raise service quality.

Skills

German

English

Multitasking

Customer support

Job description

Sendcloud is recruiting a Customer Support Consultant to act as the primary contact for our B2B merchants, guiding them through onboarding and handling shipping escalations with speed and clarity. You will manage a multichannel queue and resolve issues from tracking to platform integrations, ensuring a high level of service across calls, chat, and tickets.

You’ll develop specialized product knowledge, with a clear path to roles in QA, coaching, or process improvement as you grow with the team.